Customer Service

14% of Americans Face Package Theft: How ShipAid Shields E-commerce Holiday Shipments

October 18, 2023
4 mins

The holiday season is synonymous with joy, family gatherings, and gift-giving. As e-commerce continues to dominate the retail landscape, more and more people are turning to online shopping to tick off their holiday gift lists. However, with the convenience of doorstep deliveries comes an alarming trend: the rise of package theft, especially during the festive season.

The Alarming Statistics

  1. Frequency of Deliveries: Online shopping has seen a significant uptick, with 90% of survey respondents receiving a package delivery at least once per month. Over half (55%) of these individuals receive packages weekly.
  2. Porch Pirates: In 2022, nearly 1 in 7 (14%) Americans fell victim to package theft. Most victims (67%) had one package stolen, while 22% reported two thefts, and 11% experienced three or more thefts. The average value of these stolen packages was a staggering $112.30.
  3. Holiday Season Concerns: Over a quarter (28%) of Americans stated they shopped more online in 2022 compared to the previous year. With the holiday season being a prime time for online shopping, 84% of Americans planned to have at least one package delivered during this period. Alarmingly, two-thirds (66%) expected an increase in package theft incidents post Black Friday and Cyber Monday.

The Deepening Impact on Consumers and Retailers

The ramifications of package theft extend far beyond the immediate loss of a parcel. Both consumers and retailers face a cascade of challenges that can have lasting effects on their trust, finances, and overall shopping experience.

For Consumers:

  1. Financial Setbacks: The direct financial loss from stolen packages is evident. With the average value of stolen packages being $112.30, consumers can face significant monetary losses, especially during the holiday season when multiple packages are often in transit.
  2. Emotional Distress: The anticipation of a package, especially if it's a gift or a long-awaited purchase, makes its theft all the more disheartening. The violation of personal space and the loss of valuable items can lead to feelings of vulnerability and frustration.
  3. Inconvenience: Victims of package theft often have to go through the hassle of reordering items, tracking shipments again, or arranging alternative delivery methods to prevent future thefts.
  4. Distrust in Online Shopping: Repeated incidents can erode the trust consumers have in online shopping. They might hesitate to order valuable items or even revert to traditional in-store shopping to avoid the risk of theft.

For Retailers:

  1. Financial Implications: Retailers often bear the brunt of package theft in the form of refunds, replacements, or discounts offered to appease affected customers. These costs can accumulate, especially during peak shopping seasons.
  2. Brand Reputation: In the age of social media and online reviews, a few instances of package theft can lead to negative publicity. Customers tend to hold retailers responsible, even if the fault lies with the delivery service or opportunistic thieves.
  3. Increased Customer Service Demands: Handling complaints, processing refunds, or reshipping items means more work for customer service teams. This not only increases operational costs but can also strain resources during busy periods.
  4. Loss of Customer Loyalty: Trust is a cornerstone of customer loyalty. When consumers face repeated issues with deliveries, they might choose to shop from competitors who offer more secure delivery options or better theft prevention measures.
  5. Operational Challenges: Retailers might feel compelled to explore alternative delivery options, invest in package tracking technology, or even partner with different carriers to mitigate theft risks. These changes can disrupt established operational workflows and come with their own set of challenges.

In essence, package theft is not just a one-off incident; it sets off a chain reaction that impacts various facets of the e-commerce ecosystem. Addressing this issue is crucial for the sustained growth and trust in online retail.

ShipAid: The Modern Solution to an Age-Old Problem

While the statistics paint a grim picture, there's a silver lining in the form of ShipAid. Here's how ShipAid is revolutionizing the way we handle package deliveries:

  1. Real-time Tracking: ShipAid offers real-time tracking, ensuring both the sender and the recipient are always in the loop about the package's whereabouts. This feature drastically reduces the window of opportunity for thieves.
  2. Insurance and Protection: Understanding the value of your shipments, ShipAid provides an option for shipping protection. This not only gives peace of mind to the sender but also assures the recipient that their package is safeguarded against unforeseen circumstances.
  3. Efficient Claims Process: In the unfortunate event of a package being lost or stolen, ShipAid's streamlined claims process ensures quick resolutions. Their dedicated team works diligently to investigate the issue and provide timely reimbursements or solutions.
  4. Collaboration with Top Carriers: ShipAid collaborates with leading carriers, ensuring that your packages are in safe hands. Their partnerships also enable them to offer competitive rates, making premium shipping services accessible to all.
  5. Customer-Centric Approach: ShipAid places its customers at the heart of its operations. Their user-friendly interface, coupled with top-notch customer service, ensures that users have a seamless experience from start to finish.


The holiday season should be a time of joy and celebration, not stress over stolen packages. With ShipAid, consumers and businesses alike can breathe a sigh of relief, knowing that their shipments are protected. As e-commerce continues to grow, it's innovations like ShipAid that will shape the future of online shopping, making it safer and more reliable for everyone.

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