pricing

We Scale With Your Business

Choose the plan that makes sense for the amount of orders you receive monthly
Monthly
Yearly +15% OFF
START
build up momentum & earn a reputation
$39/month
+15% of protection revenue
Start 7-Day Trial
Up To 200 Orders Per Month
Free Expert Installation
Order & Claim Management
E-Mail Support
GROW
Keep your customers happy & coming back
$59/month
+12% of protection revenue
Start 7-Day Trial
Up To 500 Orders Per Month
Free Expert Installation
Order & Claim Management
E-Mail Support
Chat Support
SCALE
Endlessly Protect, earn, and save
$99/month
+9% of protection revenue
Start 7-Day Trial
Unlimited Orders per month
Customer Resolution Portal
Free Expert Installation
Order & Claim Management
E-Mail Support
Chat Support
START YEARLY
build up momentum & earn a reputation
$468 $399/year
+15%  13% of protection revenue
Get started
Up To 200 Orders Per Month
Free Expert Installation
Order & Claim Management
E-Mail Support
GROW YEARLY
Keep your customers happy & coming back
$708 $599/year
+12%  10% of protection revenue
Get started
Up To 500 Orders Per Month
Free Expert Installation
Order & Claim Management
E-Mail Support
Chat Support
SCALE YEARLY
Endlessly Protect, earn, and save
$1,188 $999/year
+9%  7% of protection revenue
Get started
Unlimited Orders per month
Customer Resolution Portal
Free Expert Installation
Order & Claim Management
E-Mail Support
Chat Support
testimonial

Don't take our word for it.

We work very closely with our partners to improve our software so that it fits your needs. The feedback has been incredible.
Steve McQuillen
Founder, TechMatter
"The experience has been outstanding. We are able to promote our campaigns, reach the customers at a faster pace and expose them to various channels.. without wasting hours planning all of it."
Kevin Martin
Founder, TechMatter
"SaaSFlow has helped us manage and plan about 13 email marketing campaign now. I really like that all the report for the marketing campaign is filled with useful analytics report that we can use to improve future campaigns."
Julia Yang
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
John Tseng
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Rebeca Smith
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Steve McQuillen
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Kevin Martin
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Julia Yang
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
John Tseng
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Rebeca Smith
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Steve McQuillen
Founder, TechMatter
"Our newsletter and email marketing campaign are fully automated and can be scheduled for the next 2 months within hours. We are very happy that we can have a full control on the leads and verification on the leads."
Kevin Martin
Founder, TechMatter
"I have tried a variety of email services and SaaSFlow has been the easiest to set up. Have run 3 email marketing campaigns so far and I'm still getting used to all of its features, but  working with SaaSFlow has been great so far!"
Julia Yang
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
John Tseng
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Rebeca Smith
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Steve McQuillen
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Kevin Martin
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Julia Yang
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
John Tseng
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Rebeca Smith
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
comparison

See Which Plan Is Best For Your Business

Features
Start
Grow
Scale
Monthly Orders
Up To 200
Up To 500
Unlimited
Protection Revenue Retention
85%
88%
91%
Expert Installation
File and Manage Claims
One-Click Refund, Reship, Deny Claims
Track Shipments
Track Customers
Self- Service Customer Resolution Portal
E-Mail Support
Chat Support
faq

Got questions?
We have answers

General

Why offer shipping protection with ShipAid?
With rising shipping, material and product costs those few orders you reship or have to refund every week because of delivery issues start to add up quickly. ShipAid provides the tools you need to charge your customers a small order delivery guarantee fee, protecting and enhancing your profit margins. You can finally provide incredibly easy-to-manage resolutions every time a customer complains about an issue with their delivery, without waiting on carriers or insurance companies to help you.
How much do customers pay?
That is entirely up to you. With ShipAid you can offer protection to your customer for a % or flat $ based fee at your discretion. You can set the rules based on order value and other factors.
What is the "% of Protection Revenue" fee?
We charge a small percentage of revenue that you collect using our app. You set your Protection Fee structure and cost to whatever is best for your store. We take a small percentage of this amount, whatever it is. This percentage only applies to the Protection Fee you collect, not the entire order value.
Is ShipAid an insurance company?
No, ShipAid is not insurance. We are a software company that allows merchants to charge a small fee from their customers. Merchants can provide a guarantee to their customers to either reship, or refund any late, lost, damaged, or stolen deliveries.
Do customers actually opt-in for protection?
Yes, on average over 80% of customers opt-in to shipping protection for the peace of mind that their order will not be wasted. Our app provides a very discreet yet effective way that has been tested to convert protection seamlessly. How many of your customers opt-in largely depends on the cost you set for this additional guarantee.

Claims

How do I manage claims?
You are in full control with the ShipAid dashboard. Once a claims if filed you can decide to refund, reship, or deny claims with just a few clicks. Your customer can be notified of the resolution instantly, making it a painless process anyone can manage in just a few minutes.
Who files the claims?
You do, but soon your customer will be able to file their own claims as well. Both methods give you (the merchant) full control and the final call on each claim resolution. This way you can provide
Who pays for the claims?
We have made it simple to collect a small fee on every order from your customer. That way when something goes wrong with a shipment and a claim is filed you can cover the cost of reshipping or refunding your customer all through ShipAid. Everyone wins!

Installation

How does installation work? What do I have to do?
We handle the installation process from start to finish for free. All you have to do is grant our team limited access to your store so we can get to work. We will ensure the app is installed and operating to your liking, with unlimited revisions.
I currently use another provider for shipping protection (like Route), can you help me switch for free?
Absolutely! We offer a white-glove installation service for free, no matter your current situation. Our team will install, test and provide suggestions on how to optimize for the highest conversion rates possible.
Can I offer ShipAid at checkout instead of in the cart?
Yes, but if you are using Shopify you will need to be on the PLUS plan. This allows you, and us, to edit your checkout and install ShipAid in the desired location. Data shows that shipping protection converts 10-15% better if it is added at checkout (as opposed to in cart).

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Protect Your Shipments & Boost Your Profits, It's That Simple.
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