Helping Collectibles Like Gundam Place Thrive During Peak Season

Gundam Place partnered with SHIPAID to deliver a controlled, brand-led post-purchase experience during peak season while protecting margins and customer trust. By implementing SHIPAID’s Shipping Guarantee and self-service resolution workflows, Gundam Place achieved 56.6% customer opt-in, generated $17.4K in Shipping Guarantee revenue, and resolved delivery issues at scale with no backlog. The result was faster, more confident resolutions, reduced operational strain, and a holiday experience that reinforced trust for customers purchasing fragile collectibles.

Client: Gundam Place

Website: https://gundamplacestore.com/

Peak shipping risk → profit

$17.4K revenue, 31.4x coverage

Support load, drastically reduced

144 automated order resolutions

Trust-first delivery at scale

0.095% issues, 100% resolved

Overview

Gundam Place is a collectibles retailer operating in a high-expectation category where product condition and delivery timing are critical, especially during peak holiday season. By using SHIPAID’s brand-led Shipping Guarantee and self-service resolution tools, the brand turned peak-season shipping risk into a controlled, profitable post-purchase experience, reducing support load, protecting margins, and delivering a smoother holiday experience for customers at scale.

The Challenge

Fragile Product Risk: Collectible model kits require pristine condition, making even minor damage or mishandling unacceptable to customers
Peak-Season Delivery Pressure: Holiday volume increased carrier delays and loss risk while customers expected on-time delivery for gifts and projects
Support Scalability Strain: Rising order volume and WISMO inquiries threatened to overwhelm support teams and erode trust during the busiest season

The ShipAid Solution

[A]

SHIPAID enabled Gundam Place to Guarantee deliveries under their own brand, protecting 7,773 of 13,725 orders during peak season. In the last 90 days, the guarantee generated $17,473.98 in revenue, delivered 31.4x revenue-to-cost coverage, and produced $16,917.70 in net margin, proving that trust can be a growth engine, not a cost center.

[B]

With SHIPAID’s branded self-service portal, customers resolved delivery issues in under a minute, triggering 144 automated order edits without contacting support. Even during holiday peak volume, Gundam Place maintained a 0.095% issue rate, reducing operational drag while keeping the experience fast, clear, and customer-first.

[C]

SHIPAID kept Gundam Place fully in control of every resolution. All 13 reported issues were resolved instantly, with zero denials and no backlog, allowing the team to move in seconds, not days, and operate confidently at scale during the most demanding season.

Positive Impact

Our partnership with Gundam Place shows how SHIPAID helps retailers thrive during peak season. With a brand-led Shipping Guarantee and self-service resolutions, Gundam Place turned holiday shipping pressure into stronger margins, fewer support bottlenecks, and a smoother customer experience when expectations were highest. Our partnership with Gundam Place shows how SHIPAID helps retailers thrive during peak season. With a brand-led Shipping Guarantee and self-service resolutions, Gundam Place turned holiday shipping pressure into stronger margins, fewer support bottlenecks, and a smoother customer experience when expectations were highest.

Since using SHIPAID, our holiday seasons are smoother. Our customers appreciate the transparency and fast resolutions.

- Gundam Place Team

David Leyva

Owner of Gundam Place

Gundam Place was built from a genuine passion for Gundam and the community that surrounds it. What started as a love for the craft became a mission to give builders in the United States a trusted place to find quality kits, tools, and support. We remain deeply committed to upholding that standard by delivering exceptional service, expert guidance, and an experience that helps every builder, from first-time modelers to seasoned experts, take their craft to the next level.

https://gundamplacestore.com/