Friction Solved. Trust Regained.
Customer Trust, Won Back Faster
24/7 support with instant claim resolutions at your fingertips
From Issue to Solution in Seconds
Here's a breakdown of how it works
Issue occurs Lost, delayed, or damaged shipment.
Customer files claim instantly through self-service portal.
Automation applies your rules. Claim is approved/denied instantly.
Customer notified automatically with branded resolution.
CS team saves hours → Tickets avoided, loyalty preserved.
Merchant Builds Loyalty + Trust (customer receives confirmation of their impact).
Instant Resolutions. Zero Strain on Your CS Team.
In eCommerce, speed matters. Every delayed claim or customer service ticket puts loyalty at risk.
With SHIPAID, your customers get 24/7 automated claim filing, branded resolution flows, and instant support, all without overwhelming your CS team. You stay in control of policies, while we handle the automation that keeps customers happy and costs low.
Merchant Builds Loyalty + Trust (customer receives confirmation of their impact).
The SHIPAID Customer Promise: Confidence → Loyalty
Every resolution is a chance to build loyalty. SHIPAID helps you keep promises by making support seamless, returns hassle-free, and communication effortless. The numbers prove it:
65% of a company’s revenue comes from repeat customers
(DemandSage – Customer Retention Statistics)
A 5% increase in retention can boost profits by 25% to 95%.
(DemandSage – Customer Retention Statistics)
67% more spend comes from loyal customers compared to first-time buyers.
(Sobot.io – Advantages of Customer Retention)
5× higher cost to acquire a new customer than to retain an existing one.
(CampaignHQ – Customer Retention Strategies)
Integration & Flexibility
- Works with your existing support stack (Gorgias, etc.)
- Policies customizable to your brand
- Automations scale with order volume
CS Team ROI / Efficiency Section
SHIPAID Support Team
We're here to help!
- Reduce ticket volume by 42%
- Free CS agents from repetitive claim processing
- Eliminate “Where Is My Order?” emails with branded tracking + proactive notifications
- Scale support without hiring more staff
The New Efficiency Standard for Customer Service
Core Value Points - Why Care?
Faster Resolutions
Resolve claims instantly. Faster fixes = lower churn and customers won back before they walk away
Always-On Support
24/7 automated support means you never miss a chance to solve a problem and save a relationship.
Higher Loyalty & Repeat Purchase
When customers see quick, fair resolutions, they return more often and spend more with your brand
Efficient Operations
Automated claim handling cuts ticket volume and reduces strain on your CS team, freeing them to focus on growth.
Proof that Trust Converts.
See how brands like yours use SHIPAID to protect revenue, lower costs, and turn shipping problems into customer loyalty.
Trust in Practice
Explore insights and stories on how SHIPAID’s 24/7 support and instant claim resolutions help businesses win back customer confidence faster, strengthen loyalty, and keep shoppers coming back.
Turn shipping problems into customer loyalty
Ready to Win Back Customer Trust Faster?
Take our quick survey so we can tailor SHIPAID to your business needs, then book a call to see how 24/7 support and instant claim resolutions can work for you.
