EcomOS Podcast

“SHIPAID has proven to be a win-win for our customers and our business. We are able to offer a shipping guarantee that is fully funded by the revenue it generates. The team has been incredibly supportive and flexible, and the system works exactly the way we need it to.”

— Galactic Snacks Team

“Our company has had such a wonderful experience with SHIPAID. It is easy to use, and the support has been incredibly responsive. It has made package protection a friendly and efficient experience for our customers.”

— April, Sales & Marketing, Erica’s ATA

“SHIPAID literally helped us stay in business. It took that layer of stress off. My business isn’t going to go under because one shipment didn’t make it.”

— Sena Wheeler, Founder, Sena Sea

“With SHIPAID, the system is very simple. I just say no problem, reship immediately, and customers think we have amazing service.”

— Sena Wheeler, Founder, Sena Sea

“It works on paper and in practice. That is rare in CX tools.”

—  Sarah Hart, Founder, Louise

“The one time in three years a shipment was misdirected, I got a replacement the next day. Immediate correction is super service.”

— Sena Sea Customer Review

“I recommend SHIPAID because the shipping guarantee protects the customer experience and the business.”

—  Sarah Hart, Founder, Louise

“I can look at the dashboard and see we have many times more coming in from SHIPAID than what we’re spending. That gives me confidence. We can scale.”

— Sena Wheeler, Founder, Sena Sea

“People’s response is, wow, I’m going to be a customer for life.”

— Sena Wheeler, Founder, Sena Sea

“SHIPAID is probably my favorite tech stack right now. It’s so easy to get information and get feedback.”

— Brittany Adams, Head of Customer Experience, Nori

“For the brands I support, a shipping guarantee is about accountability and follow-through.”

—  Sarah Hart, Founder, Louise

“When shipping goes wrong, a clear guarantee gives brands a way to respond with confidence.”

—  Sarah Hart, Founder, Louise

“The app is great and seamless, and the team behind it is super supportive. Having your own managed Shipping Guarantee is the best way to go because you stay in charge of customer service. I highly recommend it.”

— Dominic, Founder, Subminimal

“During Q4, SHIPAID allowed our brands to move fast on reships and resolutions without destroying margins.”

—  Sarah Hart, Founder, Louise