Brand Confidence. Guaranteed.
Not Insurance. Shipping Guarantee You Control.
We give you full control over claims and resolutions so you can improve margins, resolve issues faster, and deliver a better customer experience
How it Works
When a customer reaches checkout, they’re presented with the option to add SHIPAID Guarantee to their order. If an issue arises after purchase, like damage, loss, or delivery problems, the claim is handled through a merchant-controlled resolution process, allowing you to decide how to make it right. This fast, branded experience turns what could have been a negative moment into increased trust and long-term customer loyalty.
Repeat Purchase Rate
(Proprietary Data) Merchants using ShipAid see higher repeat purchase rates, driven by increased trust and a smoother post-purchase experience.
Customer Spend Growth
(Proprietary Data) Merchants using ShipAid see higher customer spend, driven by increased trust at checkout and fewer purchase hesitations.
Calculate Your Earnings
Estimate your monthly revenue and shipping issue costs based on order volume and AOV.
Proof that Trust Converts.
See how brands like yours use SHIPAID to protect revenue, lower costs, and turn shipping problems into customer loyalty.
Confidence at Checkout → Loyalty After Delivery
When our guarantee is displayed at checkout, customers feel confident their order is covered. Unlike insurance, you stay in control of how claims are resolved. That matters, 65% of revenue comes from repeat buyers who spend up to 18% more, while 86% of consumers leave after just a few poor experiences. SHIPAID helps safeguard your reputation, prevent churn, and turn every order into lasting loyalty.
Trust & Loyalty Stats
Data highlights from industry benchmarks on trust and repeat purchase behavior.
Increase in spending by repeat customers compared to new customers.
31 %
(Source: B2B Reviews – Brand Loyalty Statistics)
Of shoppers are willing to pay more for brands they trust.
87 %
(Source: Salsify – Why Brand Trust Matters)
Of customers stopped buying from a brand in the last year after their trust was broken.
54 %
(Source: Adobe Research – via Marketing Week)
More customers come back when orders are guaranteed
+ 62 %
(Proprietary Data)
Insurance Breaks Trust. We Build It.
Next-Level CX Features
Self-Service Claims Portal
Customers resolve issues without flooding your CS team.
Instant Resolutions
Approve or automate claims instantly.
Branded Tracking + Notification
Eliminate WISMO tickets with proactive communication.
Policy Flexibility
Set rules once, let automations enforce them.
Every Delivery Is a Promise Kept
Explore how a branded guarantee transforms shipping from a cost center into a brand-building moment.
Introducing SHIPAID Impact
SHIPAID IMPACT is our newest guarantee solution, fully compliant with Shopify’s latest guidelines and delivering our highest conversion rates yet. With every guaranteed order, customers receive a $5 Inspired Donation Gift, fully funded by donors, to support a cause they care about, turning peace of mind into brand loyalty and social impact.
We don’t insure packages.
We protect relationships.
Join a trusted ecosystem of leading eCommerce brands using SHIPAID to cut costs, protect customers, and turn shipping problems into growth
Got Questions? We Have Answers