Start return
Order + reason
Returns Management System
Don't Just Process Returns. Improve the Outcome.
Cut shipping costs, recover expenses, and control outcomes without making returns harder.
BEYOND RETURN PROCESSING
Improve the Outcome of Every Return.
Lower costs. Recover expenses. Retain revenue. Avoid unnecessary shipping. Reduce abuse.
LOWER
Cut shipping costs
Use discounted U.S. labels. Choose who pays.
RECOVER
Recover return costs
Set label, processing, and restocking fees.
RETAIN
Keep more revenue
Offer store credit or partial refunds first.
AVOID
Skip costly returns
Use keep-the-item when return costs exceed value.
PROTECT
Stop fraud and abuse
Apply policy and fraud controls based on risk.
A Return Costs More Than the Refund
20.8
%
Average ecommerce return rate
$
38
Average cost to process a return
$
10
Average return-shipping cost
15.1
%
Estimated return fraud or policy abuse
Returns add shipping, labor, support, and lost inventory costs. Control the full financial outcome, not just the request.
HOW IT WORKS
One Return. Six Clear Steps.
Easy for customers. Fully controlled by merchants.
Apply rules
Policy + risk
Choose outcome
Credit · refund · keep
Create label
Only when needed
Track return
Live status
See results
Costs · fees · outcomes
RETURN COST CONTROL
Lower cost. More control.
START LOWER
Discounted return label
CHOOSE WHO PAYS
Merchant pays
Customer pays
Deduct from refund
Include in fee
Waive when needed
THE OUTCOME
Less cost before the return begins.
RECOVER
Recover return costs
Set label, processing, and restocking fees.
COST RECOVERY
Turn return expenses into recoverable costs.
Product
Reason
Customer
Policy
RETURN EXPENSES
Postage · Labor · Handling
Label fee
Offset return postage
Processing fee
Offset admin and support
Restocking fee
Cover receiving and handling
THE RESULT
Keep more return costs off your bottom line.
RETAIN
Keep more revenue
Offer store credit or partial refunds first.
THE RETURN VALUE LOOP
Choose the path that keeps value moving.
CASH REFUND
Revenue leaves
OUT
Cash exits the business.
STORE CREDIT
Revenue stays in motion
Optional bonus credit
Credit funds the next purchase.
AVOID
Skip costly returns
When an item is not worth shipping back, let the customer keep it and offer store credit.
Low-value product
High shipping cost
Cannot be restocked
Little resale value
KEEP-THE-ITEM OUTCOME
One decision. Two wins.
Skip reverse logistics
- Return label
- Inspection
- Restocking
Keep the customer
- Keeps item
- Gets store credit
- Shops again
THE RESULT
Lower costs. More repeat revenue.
PROTECT
Stop fraud and abuse
Apply policy and fraud controls based on risk.
RISK SIGNALS
Product
Customer history
Return reason
Order value
Behavior
MERCHANT RULES
Policy + risk check
01
LOW RISK
Auto-approve
Eligible item · Trusted history
02
NEEDS ATTENTION
Request review
High value · Unusual behavior
03
HIGH RISK
Restrict or decline
Policy violations · Abuse signals
Return activity
Live view
Primary breakdown
By reason
Resolution view
By outcome
REPORTING + ANALYTICS
Customers Get Clarity. Merchants Keep Visibility.
See the costs, reasons, outcomes, and risk behind every return.
- Return rate + reasons
- Label cost + payer
- Refunds + store credit
- Keep-the-item use
- Product + customer trends
- Approvals + fraud signals
Returns That Work for Both Sides
See how growing brands simplify returns without giving up control.
BUILT FOR DIFFERENT PRODUCTS
One Platform. Different Products, Costs, and Risks.
Match each policy to product value, condition, shipping cost, and risk.
Apparel
Use fit rules, fees, and store credit.
Average online return rate: 25%
Footwear
Protect condition and flag multi-size orders.
Average online return rate: 18%
Beauty & Wellness
Use credit or keep-the-item for opened products.
Average return rate: 7%
Home Goods
Compare reverse-shipping cost with resale value.
Average return rate: 17.5%
Electronics
Require condition and component checks.
Average online return rate: 9.5%
Accessories & Jewelry
Use shorter windows and high-value review.
Average return rate: 12%
Food & Perishables
Avoid labels when inventory cannot be recovered.
Often no recoverable inventory
Pet Supplies
Set rules for fit, opened items, and consumables.
Average online return rate: 10%
SIMPLE RETURNS PRICING
Pay for Processed Returns, Not Access to Software
$0 per month. Pay only when a return is processed, keeping more revenue in the business.
$0 monthly software fee
FREE
Full platform access
Branded portal
Policy automation
Refunds + store credit
Tracking + reporting
Start Using Returns
WHEN YOU USE IT
Usage details
No monthly fee. Pay only per completed return.
Discounted Return Labels
Use discounted U.S. rates. Margin is included in the label price.
Included
in label price
Keep the Item
Resolve the return without a label.
$0.75
per completed resolution
Rejected, abandoned, canceled, duplicate, test, and incomplete requests are not charged.
Billing details
SHIPAID return-label prices are all-in and include applicable carrier postage and a SHIPAID platform margin. Carrier adjustments, surcharges, taxes, and optional logistics services may be billed separately. Completed no-label resolutions are billed separately.
QUICK ANSWERS
Frequently Asked Questions
Pricing, policies, and availability.
No. There is no monthly software fee. Charges apply only to completed label or keep-the-item transactions.
The price includes carrier postage and a platform margin. Volume pricing may apply.
Resolve the return with a refund or store credit without shipping the product back.
The $0.75 fee applies only after the no-label resolution is completed.
No. Rejected, abandoned, duplicate, canceled, incomplete, and test requests are free.
Yes. You can pay, charge the customer, deduct it from the refund, or waive it.
Yes. Set label, processing, return, and restocking fees by policy.
No. Exchanges are not currently available.
Returns are supported within the United States.
Fees can offset label, processing, and restocking costs. Any amount above those costs stays with the merchant.
Yes. Offer standard or bonus store credit and waive selected fees.
Apply approval rules, reviews, and restrictions based on customer history, return activity, product value, and risk.
MERCHANT-CONTROLLED RETURNS
Improve the Economics Behind Every Return
Lower costs, recover revenue, and keep returns simple for customers.
$0 monthly fee. U.S. returns only. Exchanges are not yet available.
HANDS-ON SUPPORT
Automation Backed by Real Support
Get help with setup, policies, fees, testing, and exceptions.
Configure your portal and core return flow.
Turn eligibility, fees, and outcomes into clear rules.
Test labels, refunds, credit, notifications, and exceptions.
Launch with an experienced returns team.
Get direct help with unusual requests.
Hands-On Support
Build Your Return Strategy
Tell us what you sell, what returns cost, and how you want them handled.
Email Us
support@shipaid.com
FAQ
Questions before you start? Talk to our team.
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