It's Free ($0/mo), No Strings Attached.

Offer customers Peace of mind They seek at a price you choose

Lost, stolen, damaged, or spoiled package? No worries! Guarantee your shipments and provide outstanding customer service. Take control of your CX, become self-sustaining, & earn an additional 2.5% AOV without relying on third-party insurance.

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Boost your Store Average Order Value

Perfect for Perishable & high-risk shipments

You are in good company

protect & Prosper

Deliver on your promises

eCommerce shipping and insurance data shows that customers are willing and able to pay for a guarantee that ensures what they ordered will arrive in one piece. Connect your store to our Shopify App to offer your customers the peace of mind they seek at a cost you choose.

52M+

Industry Guaranteed Orders

73%

avg. conversion rate

72%

avg. Guarantee net profit

2.5%

avg. increase in AOV

seamless integration

built for your store

Connect your store and take back control over your customer's journey to satisfaction with our Shopify shipping integration.

Seamless Integration: Connect our store to file, track, and Manage delivery issues with just a few clicks with our shipping app on Shopify.

$ Or % Based Add-On: You decide how much to charge for your delivery guarantee. Choose a number that makes sense for you and your customer.

Discreet Yet Effective: Our cart/checkout upsell will not disturb your customer or conversion rate. It will certainly result in higher AOV and customer confidence.

Free Expert Installation: No matter how complicated your checkout process is, we will get it working exactly the way you want it for free!

Don't take our word for it

Read our customer's reactions to enhancing their customer experience and earning more in the process. The feedback has been incredible.

Case Studies

Nikki Smith

Founder, Nikki Smith Designs

"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!”

Greg

Ecommerce, Playtech

"We’re thrilled with the performance of ShipAid so far!"

Bella Katz

Co-Founder, Unboxme

“Everything about this app is incredible. They offer outstanding customer support, a smooth integration and easy to use portal. To top it off, our revenue has increased significantly since we get to keep 90% of the guarantee fees paid by our customers. There is nothing on the market like this, and I wish I had found them earlier!”

Julian Plateado

Founder, Nordic Catch

"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"

James Wilson

VP, Great Scot International

“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”

Melaina Balbo

Founder, BIS

"ShipAid is a MUST if you sell products that are perishable or fragile or any other shipping variable that makes losses absolutely unacceptable. I needed help installing it and adjusting settings, and their customer service is amazing! A real person responded very quickly and helped get everything exactly as I need it for my Shopify store. In my experience, actually helpful online chat customer service is a rare thing! the app is easy to use app and offers what for me is a necessary service . It's a small price for the customer and a big win for everyone."

Enhance customer service

Self-Service customer Resolution Portal

Provide your customers an easy way to communicate delivery issues by sending them to your branded resolution portal. Then simply reship or refund to turn a problem into a positive experience and keep them coming back.

Available Anywhere: Simply add the portal link to customer notifications, tracking pages, your website or wherever else you want your customers to find it.

Easy Order Search: Customers can find their order easily, just by inputting their email and order number.

Automated Notifications: Once your customer files a delivery issue it is sent to your dashboard and you are notified to review for quick resolution.

Branded: Add your logo and banner for an enhanced experience and a personal touch.

Resolution Portal

Additional revenue

+2.5% Average order value

What does that actually mean for your store? Check how much extra revenue you could be earning on a monthly basis just by installing ShipAid.

resolve Issues instantly

Protect your reputation

Don't leave your brand's reputation to insurance companies. Provide your customers with 5-star-worthy support and timely solutions to their order issues without 3rd parties.

Get Ahead Of Issues: Orders are tracked in real-time, allowing you to make timely decisions with current data at your fingertips.

Data-Driven Decisions: Quickly reference which order is covered, current issue status, and more to decide the best course for your customers.

Actionable Resolutions: Create a Refund or Reorder products for a customer Instantly and Resolve issues directly in our dashboard.

Official Shopify App

hands-free customer service

customer Resolution Portal

Give your customers an easy way to communicate delivery issues by sending them to your branded resolution portal. Then simply reship or refund to resolve their issue quickly and keep them coming back.

Delivery Issue management made easy

reship, refund, or deny Issues with just a few clicks

Take control of your customer's journey to satisfaction

take control

Game Changing
In-House Guarantee

Customers expect on-time delivery and great service, but that does not always happen. Never get "denied" by a carrier or insurance company again. Own the customer resolution process and enjoy the benefits of being in full control of your own refund policy.

See Pricing