Delivery Issue Management On Your Terms
Lost, stolen, damaged, or spoiled package? Guarantee your shipments & provide outstanding customer service while earning an additional 2.5% AOV. Offer the peace of mind your customers seek without relying on insurance companies.
Boost your Store Average Order Value
Perfect for Perishable & high-risk shipments
1000+ Brands Trust Our Apps
seamless integration
built for your store
Connect your store and take back control over your customer's journey to satisfaction with our Shopify shipping integration.
Seamless Integration: Connect our store to file, track, and Manage delivery issues with just a few clicks with our shipping app on Shopify.
$ Or % Based Add-On: You decide how much to charge for your delivery guarantee. Choose a number that makes sense for you and your customer.
Discreet Yet Effective: Our cart/checkout upsell will not disturb your customer or conversion rate. It will certainly result in higher AOV and customer confidence.
Free Expert Installation: No matter how complicated your checkout process is, we will get it working exactly the way you want it for free!
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protect & Prosper
on your terms
eCommerce shipping and insurance data shows that customers are willing and able to pay for a guarantee that ensures what they ordered will arrive in one piece. Connect your store to our Shopify App to offer your customers the peace of mind they seek at a cost you choose.
52M+
Industry Guaranteed Orders
73%
avg. conversion rate
72%
avg. Guarantee net profit
2.5%
avg. increase in AOV
resolve Issues instantly
Protect your reputation
Don't leave your brand's reputation to insurance companies. Provide your customers with 5-star-worthy support and timely solutions to their order issues without 3rd parties.
Get Ahead Of Issues: Orders are tracked in real-time, allowing you to make timely decisions with current data at your fingertips.
Data-Driven Decisions: Quickly reference which order is covered, current issue status, and more to decide the best course for your customers.
Actionable Resolutions: Create a Refund or Reorder products for a customer Instantly and Resolve issues directly in our dashboard.
Official Shopify App
Additional revenue
+2.5% Average order value
What does that actually mean for your store? Check how much extra revenue you could be earning on a monthly basis just by installing ShipAid.
Enhance customer service
Self-Service customer Resolution Portal
Provide your customers an easy way to communicate delivery issues by sending them to your branded resolution portal. Then simply reship or refund to turn a problem into a positive experience and keep them coming back.
Available Anywhere: Simply add the portal link to customer notifications, tracking pages, your website or wherever else you want your customers to find it.
Easy Order Search: Customers can find their order easily, just by inputting their email and order number.
Automated Notifications: Once your customer files a delivery issue it is sent to your dashboard and you are notified to review for quick resolution.
Branded: Add your logo and banner for an enhanced experience and a personal touch.
Resolution Portal
hands-free customer service
customer Resolution Portal
Give your customers an easy way to communicate delivery issues by sending them to your branded resolution portal. Then simply reship or refund to resolve their issue quickly and keep them coming back.
Delivery Issue management made easy
reship, refund, or deny Issues with just a few clicks
Take control of your customer's journey to satisfaction
Search & File
Quickly see which orders are guaranteed and file a issue with just a few clicks. Delight your customers with lightning-fast resolutions.
Choose Your Resolution
Reship, Refund, or Deny your delivery issues and notify the customer all within one dashboard. Add comments and pictures for quick reference.
Data Analytics & tracking
Check how your guarantee program is going and adjust as needed. Quickly pull up order history to keep track of your team and customers.
testimonials
Don't take our word for it.
Read our merchant's reactions to enhancing their customer experience and earning more in the process. The feedback has been incredible.
Case Studies
Dominic
Founder, Subminimal
"It's a win-win."
Nikki Smith
Founder, Nikki Smith Designs
"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!"
Julian Plateado
Founder, Nordic Catch
"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"
James Wilson
VP, Great Scot International
“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”
Greg
PlayTech
"We’re thrilled with the performance of ShipAid so far!"
Dominic
Founder, Subminimal
"It's a win-win."
Nikki Smith
Founder, Nikki Smith Designs
"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!"
Julian Plateado
Founder, Nordic Catch
"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"
James Wilson
VP, Great Scot International
“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”
Greg
PlayTech
"We’re thrilled with the performance of ShipAid so far!"
John Tseng
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Rebeca Smith
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Steve McQuillen
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Kevin Martin
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Julia Yang
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
John Tseng
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Rebeca Smith
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
take control
Game Changing
In-House Guarantee
Customers expect on-time delivery and great service, but that does not always happen. Never get "denied" by a carrier or insurance company again. Own the customer resolution process and enjoy the benefits of being in full control of your own refund policy.
See Pricing
Smooth opt-in process your customers already understand.
Full control over how much your customers pay for guarantee.
Offset the cost of lost, stolen, or damaged orders. Keep the profits!
Live data for quick and accurate analysis of each order and issue.
Free expert installation!
E-mail + Chat support included.
E-mail + Chat support included.
No coding required.
feature 4
An all-in-one email marketing platform.
Build strong online communities with advanced marketing tools. Get access to relevant audience data, and accurate reports on performance metrics.
View all sub-features
No credit checks or founder guarantee.
Bring in external data automations.
Send automated activation emails
Sort through contacts based on content preferences.
No coding required
Enable two-factor authentication emails
Seamless Integration
Integrate with your shopify store instantly
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Start for free ($0/mo), No strings attached
Guarantee Your Shipments & Boost Your Profits, It's That Simple.
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