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Offer customers Peace of mind They seek at a price you choose

Lost, stolen, damaged, or spoiled package? No worries! Guarantee your shipments and provide outstanding customer service. Take control of your CX, become self-sustaining, & earn an additional 2.5% AOV without relying on third-party insurance.

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Boost your Store Average Order Value
Perfect for Perishable & high-risk shipments

You are in good company

protect & Prosper

Deliver on your promises

eCommerce shipping and insurance data shows that customers are willing and able to pay for a guarantee that ensures what they ordered will arrive in one piece. Connect your store to our Shopify App to offer your customers the peace of mind they seek at a cost you choose.
Industry Guaranteed Orders
avg. conversion rate
avg. Guarantee net profit
avg. increase in AOV

Don't take our word for it

Read our customer's reactions to enhancing their customer experience and earning more in the process. The feedback has been incredible.
Case Studies
Nikki Smith
Founder, Nikki Smith Designs
"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!”
Ecommerce, Playtech
"We’re thrilled with the performance of ShipAid so far!"
Bella Katz
Co-Founder, Unboxme
“Everything about this app is incredible. They offer outstanding customer support, a smooth integration and easy to use portal. To top it off, our revenue has increased significantly since we get to keep 90% of the guarantee fees paid by our customers. There is nothing on the market like this, and I wish I had found them earlier!”
Julian Plateado
Founder, Nordic Catch
"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"
James Wilson
VP, Great Scot International
“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”
Melaina Balbo
Founder, BIS
"ShipAid is a MUST if you sell products that are perishable or fragile or any other shipping variable that makes losses absolutely unacceptable. I needed help installing it and adjusting settings, and their customer service is amazing! A real person responded very quickly and helped get everything exactly as I need it for my Shopify store. In my experience, actually helpful online chat customer service is a rare thing! the app is easy to use app and offers what for me is a necessary service . It's a small price for the customer and a big win for everyone."
resolve Issues instantly

Protect your reputation

Don't leave your brand's reputation to insurance companies. Provide your customers with 5-star-worthy support and timely solutions to their order issues without 3rd parties.
Get Ahead Of Issues: Orders are tracked in real-time, allowing you to make timely decisions with current data at your fingertips.
Data-Driven Decisions: Quickly reference which order is covered, current issue status, and more to decide the best course for your customers.
Actionable Resolutions: Create a Refund or Reorder products for a customer Instantly and Resolve issues directly in our dashboard.
Official Shopify App
take control

Game Changing
In-House Guarantee

Customers expect on-time delivery and great service, but that does not always happen. Never get "denied" by a carrier or insurance company again. Own the customer resolution process and enjoy the benefits of being in full control of your own refund policy.
See Pricing
Smooth opt-in process your customers already understand.
Full control over how much your customers pay for guarantee.
Offset the cost of lost, stolen, or damaged orders. Keep the profits!
Live data for quick and accurate analysis of each order and issue.
Free expert installation!
E-mail + Chat support included.
No coding required.
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Build strong online communities with advanced marketing tools. Get access to relevant audience data, and accurate reports on performance metrics.
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No credit checks or founder guarantee.
Bring in external data automations.
Send automated activation emails
Sort through contacts based on content preferences.
No coding required
Enable two-factor authentication emails
Seamless Integration

Integrate with your shopify store instantly

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Start for free ($0/mo), No strings attached

Guarantee Your Shipments & Boost Your Profits, It's That Simple.
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