Lost, Stolen, Damaged, Spoiled Package?
Delivery Guarantee & Post-Purchase Experience
Effortlessly offer peace of mind, cover shipping losses, resolve shipping issues, and enhance the post-purchase customer service journey.
Increase your Store Average Order Value
Perfect for Perishable & high-risk shipments
You are in good company
Why Ecommerce Brands trust shipaid
Ship Happens
As a brand, you can't control what happens to your orders when they are in-transit to your customers. We solve this uncertainty and create a win-win for you and your customer. Don't leave your brand's reputation to carriers or insurance companies. Earn more 5-star reviews and revenue by installing ShipAid today.
Elevated Service: Provide your customers with 5-star-worthy order support and timely solutions directly.
Increase Revenue: Earn an additional 2.5% on most orders instantly.
Full Control: If something goes wrong with an order delivery you decide what happens next.
Time Savings: No more endless email threads or waiting around for anyone to make a decision on a claim.
Quick Resolution: Reship, refund, or deny claims with a few clicks.
Customizable: Tailor your policy to suit your business needs and customer preferences.
Official Shopify App
protect & Prosper
Unlock A New
Revenue Stream
eCommerce shipping and insurance data shows that customers are willing and able to pay for a guarantee that ensures what they ordered will arrive in one piece. With us, you get to keep that extra revenue and increase your margins without changing anything else.
+$1,522
Avg. Bonus Monthly Revenue
73%
avg. conversion rate
2.5%
avg. increase in AOV
Streamline customer service
Self-Service customer Resolution Portal
Reduce customer service workload with our Self-Service Resolution Portal, allowing customers to report delivery issues like lost packages without contacting your team.
Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.
Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.
Automated: Issues filed to your dashboard and you are notified for quick resolution.
Branded: Customize for an enhanced experience and a personal touch.
Resolution Portal
wimo solved
Customized & Branded Customer notifications
Reduce lost and stolen packages with up-to-date info in your customers mailbox. Make every email an upsell and relationship building opportunity.
Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.
Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.
Automated: Issues filed to your dashboard and you are notified for quick resolution.
Branded: Customize for an enhanced experience and a personal touch.
Book Demo
seamless integration
Built for performance
Our widget will enhance your cart and earn you additional revenue on most orders instantly. Checkout our demo to see how it works.
$ Or % Based Add-On: You decide how much to charge for your delivery guarantee.
Proven to Convert: Over 70% of customers opt-in across hundreds of stores and thousands of orders daily.
Discreet Yet Effective: Our cart/checkout upsell will boost conversion rates.
Free Expert Installation: We will get it working exactly the way you want it within 24 hours.
Demo
Don't take our word for it
Read our customer's reactions to enhancing their customer experience and earning more in the process. The feedback has been incredible.
Case Studies
Nikki Smith
Founder, Nikki Smith Designs
"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!”
Greg
Ecommerce, Playtech
"We’re thrilled with the performance of ShipAid so far!"
Bella Katz
Co-Founder, Unboxme
“Everything about this app is incredible. They offer outstanding customer support, a smooth integration and easy to use portal. To top it off, our revenue has increased significantly since we get to keep 90% of the guarantee fees paid by our customers. There is nothing on the market like this, and I wish I had found them earlier!”
Julian Plateado
Founder, Nordic Catch
"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"
James Wilson
VP, Great Scot International
“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”
Melaina Balbo
Founder, BIS
"ShipAid is a MUST if you sell products that are perishable or fragile or any other shipping variable that makes losses absolutely unacceptable. I needed help installing it and adjusting settings, and their customer service is amazing! A real person responded very quickly and helped get everything exactly as I need it for my Shopify store. In my experience, actually helpful online chat customer service is a rare thing! the app is easy to use app and offers what for me is a necessary service . It's a small price for the customer and a big win for everyone."
Latest Case Studies
Here is how our customers are risking less, saving time, providing better customer service, and earning more
hands-free customer service
customer Resolution Portal
Give your customers an easy way to communicate delivery issues by sending them to your branded resolution portal. Then simply reship or refund to resolve their issue quickly and keep them coming back.
Delivery Issue management made easy
reship, refund, or deny Issues with just a few clicks
Take control of your customer's journey to satisfaction
Search & File
Quickly see which orders are guaranteed and file a issue with just a few clicks. Delight your customers with lightning-fast resolutions.
Choose Your Resolution
Reship, Refund, or Deny your delivery issues and notify the customer all within one dashboard. Add comments and pictures for quick reference.
Data Analytics & tracking
Check how your guarantee program is going and adjust as needed. Quickly pull up order history to keep track of your team and customers.
take control
Game Changing
In-House Guarantee
Customers expect on-time delivery and great service, but that does not always happen. Never get "denied" by a carrier or insurance company again. Own the customer resolution process and enjoy the benefits of being in full control of your own refund policy.
See Pricing
Smooth opt-in process your customers already understand.
Full control over how much your customers pay for guarantee.
Offset the cost of lost, stolen, or damaged orders. Keep the profits!
Live data for quick and accurate analysis of each order and issue.
Free expert installation in 24hrs!
E-mail + Chat support included.
E-mail + Chat support included.
No coding required.
Additional revenue
Calculate Your ROI
Check how much extra revenue you could be earning on a monthly basis with ShipAid.
feature 4
An all-in-one email marketing platform.
Build strong online communities with advanced marketing tools. Get access to relevant audience data, and accurate reports on performance metrics.
View all sub-features
No credit checks or founder guarantee.
Bring in external data automations.
Send automated activation emails
Sort through contacts based on content preferences.
No coding required
Enable two-factor authentication emails
Seamless Integration
Integrate with your shopify store instantly
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Start for free ($0/mo), No strings attached
Guarantee Your Shipments & Increase Your Profits, It's That Simple.
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