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Turn Shipping Issues Into Customer Loyalty

Recover shipping margin. Resolve claims instantly. Keep the customer relationship.

Get a Shipping Profit Audit
Eliminate Order Losses with Shopify shipping guarantee

Eliminate Order Losses

Guarantee every package with your brand, not an insurer. 

Shopify shipping solutions
Enhance Customer Trust
Enhance Customer Trust
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Save Up to 90% on Shipping

Access competitive carrier rates with no minimums, fees, or commitments.

Lower Your Shipping Rates

We don’t insure packages.
We protect relationships.

Shipping guarantees, fraud prevention, returns, and sustainability tools reduce friction and strengthen customer relationships.

PRODUCTS [H]
Shopify branded shipping guarantee
Lower Shopify Shipping Cost
Shipping protection Shopify through Fraud Prevention
SHIPAID Shipping Plus
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Shopify Branded shipping guarantee

Branded Shipping Guarantee

Included Promise:
On-time, damage-free, or resolved instantly.

Lower Shipping Costs

Included Promise:
Up to 90% off retail rates, no minimums or fees.

Fraud Prevention Built-In

Included Promise:
Block bad actors without losing good customers.

Sustainability That Scales

Included Promise:
Plant one tree and donate $5 with every order.

Customer Trust, Won Back Faster

Included Promise:
Resolve claims instantly and protect loyalty.

Seamless Returns & Exchanges

Included Promise:
Simple returns with merchant-controlled outcomes.
Smart Shipping Up to 90% off carrier rates
Branded Cart Upsell Your policy. Your brand.
Fraud Shield Block chargebacks & policy abuse
Sustainability Impact that scales.

Proof That Trust Converts

See how brands protect revenue, lower costs, and turn shipping problems into loyalty.

“SHIPAID has proven to be a win-win for our customers and our business. We are able to offer a shipping guarantee that is fully funded by the revenue it generates. The team has been incredibly supportive and flexible, and the system works exactly the way we need it to.”

Galactic Snacks Team

“Our company has had such a wonderful experience with SHIPAID. It is easy to use, and the support has been incredibly responsive. It has made package protection a friendly and efficient experience for our customers.”

April, Sales & Marketing, Erica’s ATA

“SHIPAID literally helped us stay in business. It took that layer of stress off. My business isn’t going to go under because one shipment didn’t make it.”

Sena Wheeler, Founder, Sena Sea

“With SHIPAID, the system is very simple. I just say no problem, reship immediately, and customers think we have amazing service.”

Sena Wheeler, Founder, Sena Sea

“It works on paper and in practice. That is rare in CX tools.”

  Sarah Hart, Founder, Louise

“The one time in three years a shipment was misdirected, I got a replacement the next day. Immediate correction is super service.”

Sena Sea Customer Review

“I recommend SHIPAID because the shipping guarantee protects the customer experience and the business.”

  Sarah Hart, Founder, Louise

“I can look at the dashboard and see we have many times more coming in from SHIPAID than what we’re spending. That gives me confidence. We can scale.”

Sena Wheeler, Founder, Sena Sea

“People’s response is, wow, I’m going to be a customer for life.”

Sena Wheeler, Founder, Sena Sea

“SHIPAID is probably my favorite tech stack right now. It’s so easy to get information and get feedback.”

Brittany Adams, Head of Customer Experience, Nori

“For the brands I support, a shipping guarantee is about accountability and follow-through.”

  Sarah Hart, Founder, Louise

“When shipping goes wrong, a clear guarantee gives brands a way to respond with confidence.”

  Sarah Hart, Founder, Louise

“The app is great and seamless, and the team behind it is super supportive. Having your own managed Shipping Guarantee is the best way to go because you stay in charge of customer service. I highly recommend it.”

Dominic, Founder, Subminimal

“During Q4, SHIPAID allowed our brands to move fast on reships and resolutions without destroying margins.”

  Sarah Hart, Founder, Louise

What our clients say
Sarah Hart - Hire Louise
What our clients say
ARKA
What our clients say
Sena Sea
What our clients say
Moast

360° Shipping Risk Audit

Book a free 15-minute audit to uncover shipping losses and protect margin.

Billions Shipped.
Thousands of Brands Growing.

See why trust drives growth across $5B+ in shipping spend and millions of protected orders.

+ 2.7 %

Average order value lift with branded protection.

$ 5 B+

Shipping spend managed across 5,000+ merchants.

+ 32 %

Margin increase after eliminating claim costs.

Talk to the Team
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Trust in Action

See how brands protect revenue and build stronger customer relationships.

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View All
How Sena Sea Scaled Premium Seafood Nationwide
Case Studies / Sena Sea
How Sena Sea Scaled Premium Seafood Nationwide
Read Story
Shipping Guarantee that pays
2.52× revenue coverage
Low delivery risk
1.15% issue rate
High Opt In Rate
74% percent opt in rate
How Nori Delivered an “Amazon-Like” Post-Purchase Experience
Case Studies / NORI
How Nori Delivered an “Amazon-Like” Post-Purchase Experience
Read Story
82%+ Shipping Guarantee adoption
82%+ customer opt-in
Low issues at scale
<0.5% issue rate
Zero backlog, zero declines
0 reviews, 0 declines
Helping Collectibles Like Gundam Place Thrive During Peak Season
Case Studies / Gundam Place
Helping Collectibles Like Gundam Place Thrive During Peak Season
Read Story
Peak shipping risk → profit
$17.4K revenue, 31.4x coverage
Support load, drastically reduced
144 automated order resolutions
Trust-first delivery at scale
0.095% issues, 100% resolved
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Connected to the Platforms You Use

One Connected Shipping Workflow

Connect your existing tools to reduce friction and keep shipping work in one place.

Gorgias
DHL
OnTrack
Recharge logo
Klaviyo
Yofi
Arka
Rebuy logo
GoodAPI
FedEx
Group
UPS
FlyRank
Powercommerce logo
Shop logo
C.H. Robinson
CIRRO E-commerce
FairGrounds

Frequently Asked Questions

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Shipping Guarantee FAQs

Delivery issues quickly add up. A customer-funded shipping guarantee helps cover reships and refunds while giving shoppers fast resolutions without waiting on carriers or insurers.

You choose a percentage or flat fee and can adjust it by order value or other factors.

The fee is a percentage of the guarantee revenue you collect. It applies only to that fee, never the full order value.

No. This is software that lets merchants offer and manage their own shipping guarantee for late, lost, damaged, or stolen deliveries.

Yes. Average opt-in exceeds 80%, though results depend on the price and how the guarantee is presented.

Review each issue in the dashboard, choose a refund, reshipment, or another outcome, and notify the customer in a few clicks.

Shipping insights

Insights that Protect Your Brand

Explore practical ways to build trust, lower costs, and grow.

View All
Read, Protect & Prosper
How a Self-Service Resolution Portal Cuts Shipping Support Tickets in Half
29 Jul 26
4 Min
Read Full Story
How a Self-Service Resolution Portal Cuts Shipping Support Tickets in Half
Written by:
ShipAid
Logo
Read, Protect & Prosper
Stopping WISMO Before It Starts With AI-Powered Order Editing
29 Jul 26
5 Min
Read Full Story
Stopping WISMO Before It Starts With AI-Powered Order Editing
Written by:
ShipAid
Logo
Read, Protect & Prosper
How Purpose-Driven Brands Turn Shipping Guarantee Revenue Into a Loyalty Engine
29 Jul 26
5 Min
Read Full Story
How Purpose-Driven Brands Turn Shipping Guarantee Revenue Into a Loyalty Engine
Written by:
ShipAid
Logo
Read, Protect & Prosper
The Real Operating Cost of Manual Resolution Handling for Ecommerce Teams
29 Jul 26
5 Min
Read Full Story
The Real Operating Cost of Manual Resolution Handling for Ecommerce Teams
Written by:
ShipAid
Logo
Read, Protect & Prosper
Stop WISMO Before It Starts: How Post-Purchase Order Editing Cuts Support Volume
22 Jul 26
6 Min
Read Full Story
Stop WISMO Before It Starts: How Post-Purchase Order Editing Cuts Support Volume
Written by:
ShipAid
Logo
Read, Protect & Prosper
How a Self-Service Resolution Portal Cuts Shipping Support Tickets in Half
22 Jul 26
5 Min
Read Full Story
How a Self-Service Resolution Portal Cuts Shipping Support Tickets in Half
Written by:
ShipAid
Logo
Read, Protect & Prosper
Stop WISMO Before It Starts: How AI-Powered Order Editing Protects Delivery Promises
03 Jul 26
7 Min
Read Full Story
Warehouse worker reviewing a package label before shipment, representing AI-powered order editing for Shopify merchants.
Written by:
ShipAid
Logo
Read, Protect & Prosper
How a Self-Service Resolution Portal Cuts Shipping Support Tickets in Half
03 Jul 26
6 Min
Read Full Story
Customer resolving a shipping issue at home via laptop, representing self-service resolution portals for Shopify merchants.
Written by:
ShipAid
Logo
Read, Protect & Prosper
Cutting Refund Costs With Self-Service Resolution: How Automated Approvals Protect Merchant Margins
03 Jul 26
7 Min
Read Full Story
Manager reviewing automated refund approval dashboard, representing margin protection for Shopify merchants.
Written by:
ShipAid
Logo
Read, Protect & Prosper
How Purpose-Driven Commerce Turns a Shipping Guarantee Into a Loyalty Engine
03 Jul 26
7 Min
Read Full Story
Fulfillment worker packing a shipping box, representing the Shipping Guarantee resolution for Shopify merchants.
Written by:
ShipAid
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Trust Isn’t an Accident. It’s by Design.

Turn shipping problems into brand-building moments with fast resolutions that protect customers and build lasting loyalty.

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5/5 Stars
5.0 Shopify App Rating

We Don’t Insure Packages. We Protect Relationships.

Join leading ecommerce brands that cut costs, protect customers, and turn shipping problems into growth.

Email Us
support@shipaid.com
FAQ

Got Questions? We Have Answers

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Lower your shipping costs

Shipping guarantee

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Extra Note

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