where is my order? - Solved

Notify Your Customer in style

Utilize every notification as an opportunity to deepen customer relationships. Personalize messages, offer promotions, and use these touchpoints to enhance your customer's journey to a sucessful delivery.

Real-Time Updates

Unlocking the Power of Real-Time Notifications

Modern customers crave real-time updates, and with ShipAid’s notification feature, you can provide exactly that. Our system allows for instantaneous updates on shipment progress, ensuring that you and your customers remain in the loop at all times. This fosters trust and transparency, essential elements in a successful eCommerce customer journey.

300,000+

Packages Tracked

73%

Avg. Conversion Rate

+2.5%

Avg. Increase in AOV

Reduce Package loss Risk

Mitigating Delivery Issues

Delivery mishaps such as lost or stolen packages can cause significant harm to your brand reputation. Mitigate these risks with our timely notifications feature. By keeping your customers informed about their package status, you can significantly reduce potential issues and foster a stronger sense of trust in your brand.

Elevated Service: Provide your customers with 5-star-worthy order support and timely solutions directly.

Increase Revenue: Earn an additional 2.5% on most orders instantly.

Full Control: If something goes wrong with an order delivery you decide what happens next.

Time Savings: No more endless email threads or waiting around for anyone to make a decision on a claim.

Quick Resolution: Reship, refund, or deny claims with a few clicks.

Customizable: Tailor your policy to suit your business needs and customer preferences.

Official Shopify App

Personalized Communication

Fully Customizable Customer Notifications

In a competitive eCommerce landscape, maintaining a distinct brand voice is crucial. Our customizable notifications empower you to craft unique, brand-specific messages to your customers. This tailoring extends beyond mere aesthetics - it can positively influence customers' perception of your brand and enhance their overall shopping experience.

Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.

Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.

Automated: Issues filed to your dashboard and you are notified for quick resolution.

Branded: Customize for an enhanced experience and a personal touch.

Demo

Delicate & Expensive Cosmetic Products Shipped Nationwide

Streamlined their customer service saving thousands

ShipAid

Read Story

Building Relationships

Customer Engagement

Our notification feature is more than a mere tracking tool; it's an opportunity to deepen your relationships with your customers. By personalizing messages and offering tailored promotions, you can use these touchpoints to add value to your customer's journey and create memorable brand experiences.

$ Or % Based Add-On: You decide how much to charge for your delivery guarantee.

Proven to Convert: Over 70% of customers opt-in across hundreds of stores and thousands of orders daily.

Discreet Yet Effective: Our cart/checkout upsell will boost conversion rates.

Free Expert Installation: We will get it working exactly the way you want it within 24 hours.

Demo

Customer Service Efficiency

Streamlining Your Customer Service

Reduce the strain on your customer service team with automated notifications from ShipAid. Our system can help you address potential delivery issues proactively, allowing you to enhance customer satisfaction while ensuring your customer service resources are efficiently utilized.

$ Or % Based Add-On: You decide how much to charge for your delivery guarantee.

Proven to Convert: Over 70% of customers opt-in across hundreds of stores and thousands of orders daily.

Discreet Yet Effective: Our cart/checkout upsell will boost conversion rates.

Free Expert Installation: We will get it working exactly the way you want it within 24 hours.

Demo

Don't take our word for it

Read our customer's reactions to enhancing their customer experience and earning more in the process. The feedback has been incredible.

Case Studies

Nikki Smith

Founder, Nikki Smith Designs

"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!”

Greg

Ecommerce, Playtech

"We’re thrilled with the performance of ShipAid so far!"

Bella Katz

Co-Founder, Unboxme

“Everything about this app is incredible. They offer outstanding customer support, a smooth integration and easy to use portal. To top it off, our revenue has increased significantly since we get to keep 90% of the guarantee fees paid by our customers. There is nothing on the market like this, and I wish I had found them earlier!”

Julian Plateado

Founder, Nordic Catch

"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"

James Wilson

VP, Great Scot International

“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”

Melaina Balbo

Founder, BIS

"ShipAid is a MUST if you sell products that are perishable or fragile or any other shipping variable that makes losses absolutely unacceptable. I needed help installing it and adjusting settings, and their customer service is amazing! A real person responded very quickly and helped get everything exactly as I need it for my Shopify store. In my experience, actually helpful online chat customer service is a rare thing! the app is easy to use app and offers what for me is a necessary service . It's a small price for the customer and a big win for everyone."