Ultimate Transparency

Boost Customer Confidence with ShipAid's Tracking Portal

Our Tracking Portal provides your customers with instant access to their delivery information, fostering transparency and trust in your eCommerce brand.

Trust-Building Transparency

Streamline Delivery Updates with our Tracking Portal

In the eCommerce world, transparency plays a critical role in building and maintaining customer trust. By integrating ShipAid's Tracking Portal into your platform, you allow your customers to stay informed with real-time updates on their packages. This proactive communication enhances trust, bolsters customer satisfaction, and uplifts your brand's reputation.

300,000+

Packages Tracked

73%

Avg. Conversion Rate

+2.5%

Avg. Increase in AOV

Proactive Issue Management

Minimize In-Transit Issues

Tracking Portal puts control in the hands of your customers by providing real-time, up-to-date tracking information. This empowers customers to stay informed about their orders' status, ensuring they know exactly when to expect their packages and reducing potential delivery issues. By enabling your customers to track their orders at their convenience, you enhance their shopping experience and increase their trust in your brand.

Elevated Service: Provide your customers with 5-star-worthy order support and timely solutions directly.

Increase Revenue: Earn an additional 2.5% on most orders instantly.

Full Control: If something goes wrong with an order delivery you decide what happens next.

Time Savings: No more endless email threads or waiting around for anyone to make a decision on a claim.

Quick Resolution: Reship, refund, or deny claims with a few clicks.

Customizable: Tailor your policy to suit your business needs and customer preferences.

Official Shopify App

Empowered Customers

Up-to-Date Tracking Information

The real-time package tracking allows customers to monitor their orders every step of the way. This close tracking can potentially reduce instances of package theft, as customers can arrange to be home when a delivery is scheduled. It also minimizes the risk of lost packages, as both customers and businesses can instantly spot any unusual transit patterns or delays.

Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.

Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.

Automated: Issues filed to your dashboard and you are notified for quick resolution.

Branded: Customize for an enhanced experience and a personal touch.

Demo

Delicate & Expensive Cosmetic Products Shipped Nationwide

Streamlined their customer service saving thousands

ShipAid

Read Story

Perfecting the Customer Journey

Enhancing
Post-Purchase Experience

A smooth and efficient post-purchase experience can make all the difference in retaining customers. By providing a platform where customers can easily report any delivery issues, you're ensuring that their post-purchase journey is as seamless as possible. This not only enhances their overall experience but also increases the likelihood of them making future purchases.

$ Or % Based Add-On: You decide how much to charge for your delivery guarantee.

Proven to Convert: Over 70% of customers opt-in across hundreds of stores and thousands of orders daily.

Discreet Yet Effective: Our cart/checkout upsell will boost conversion rates.

Free Expert Installation: We will get it working exactly the way you want it within 24 hours.

Demo

Pioneering eCommerce Excellence

The Future of eCommerce

In an increasingly competitive eCommerce landscape, standing out is key. With our Customer Resolution Portal, you're not only offering a unique and streamlined post-purchase experience, but you're also positioning your brand as one that truly values and prioritizes customer satisfaction. Partner with ShipAid and take your eCommerce business to the next level.

$ Or % Based Add-On: You decide how much to charge for your delivery guarantee.

Proven to Convert: Over 70% of customers opt-in across hundreds of stores and thousands of orders daily.

Discreet Yet Effective: Our cart/checkout upsell will boost conversion rates.

Free Expert Installation: We will get it working exactly the way you want it within 24 hours.

Demo

Don't take our word for it

Read our customer's reactions to enhancing their customer experience and earning more in the process. The feedback has been incredible.

Case Studies

Nikki Smith

Founder, Nikki Smith Designs

"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!”

Greg

Ecommerce, Playtech

"We’re thrilled with the performance of ShipAid so far!"

Bella Katz

Co-Founder, Unboxme

“Everything about this app is incredible. They offer outstanding customer support, a smooth integration and easy to use portal. To top it off, our revenue has increased significantly since we get to keep 90% of the guarantee fees paid by our customers. There is nothing on the market like this, and I wish I had found them earlier!”

Julian Plateado

Founder, Nordic Catch

"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"

James Wilson

VP, Great Scot International

“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”

Melaina Balbo

Founder, BIS

"ShipAid is a MUST if you sell products that are perishable or fragile or any other shipping variable that makes losses absolutely unacceptable. I needed help installing it and adjusting settings, and their customer service is amazing! A real person responded very quickly and helped get everything exactly as I need it for my Shopify store. In my experience, actually helpful online chat customer service is a rare thing! the app is easy to use app and offers what for me is a necessary service . It's a small price for the customer and a big win for everyone."