Advanced Fraud Prevention
Stop Bad Actors Before They Cost You.
Our fraud prevention detects policy abuse, return fraud, and chargeback scams in real time. By analyzing thousands of behavioral and transactional signals, we help you block bad actors while protecting good customers - the result: fewer losses, higher margins, and stronger customer trust.
Fraud Prevention Built-In
Protect your business from costly chargebacks and policy abuse with automated fraud prevention baked directly into the platform. No extra tools, no added complexity, just smarter safeguards working in the background so you can focus on growth.
$ 103 B
Annual Losses
Lost by retailers in 2024 due to fraudulent returns and claims.
(Source: Appriss Retail / Deloitte)
2 %
Abusive Customers
Of shoppers cause ~20% of all return-related losses.
(Source: Yofi)
85 %
Impact of Prevention
Reduction in return abuse when using dynamic fraud detection.
(Source: Yofi)
15 %
Fraudulent Returns
Of all returns are fraudulent or abusive.
Source: Appriss / Returns Report)
Types of Abuse We Protect You From
Fraud takes many forms. Our built-in fraud prevention tackles them all, stopping abuse before it costs you revenue, reputation, and loyal customers.
Return Fraud & Wardrobing
Problem: Shoppers wear or use products, then return them as “new.”
Our Solution: AI-driven pattern recognition flags repeat abusers and anomalies, helping you approve legitimate returns while blocking costly abuse.
Item Not Received (INR) Abuse
Problem: Customers falsely claim they never received a package.
Our Solution: Shipment data cross-checks and behavioral scoring instantly detect patterns of abuse, so merchants don’t pay for false claims.
Friendly Fraud / Chargebacks
Problem: Buyers dispute legitimate transactions with their bank, bypassing your support team.
Our Solution: Automated chargeback defense gathers data, generates evidence, and reduces disputes before they escalate, saving time and profit.
Multi-Account & Promo Abuse
Problem: Customers create multiple accounts to exploit discount codes, referral rewards, or first-time buyer perks.
Our Solution: Identity graphing and account linking stop repeat offenders while allowing real customers to keep shopping seamlessly.
Shipping Claim Fraud
Problem: False claims of damage, theft, or loss inflate support costs and erode margins.
Our Solution: AI verifies shipping and claims history, approving valid claims instantly while rejecting fraudulent ones.
Bot & Synthetic Abuse
Problem: Fraudsters use bots or fake identities to place bulk fraudulent orders.
Our Solution: Device fingerprinting and behavioral monitoring block suspicious activity before checkout is completed.
How It Works
Customer attempts purchase/return
AI fraud analysis runs across thousands of signals
Abusers flagged, good customers protected
Merchant rules auto-enforce → resolution in seconds
Stop Playing Defense. It's Time to
Predict & Prevent Fraud.
Frame fraud prevention not just as a security feature, but as a profit + CS relief tool:
Lower Support Costs
Fewer disputes, fewer tickets.
Protected
margins
No more eating fraud losses.
Happier
CS teams
Less time chasing evidence.
Better Customer Experience (CX)
Good customer aren’t blocked or frustrated.
Your Stats Tell a Story. A SHIPAID Metric Makes It Unforgettable.
62% increase in post-claim margins
(SHIPAID Data)
85% reduction in return abuse
(Yofi Data)
90% fewer chargeback headaches
(SHIPAID Client Benchmarks)
Proof that Trust Converts.
See how brands like yours use SHIPAID to protect revenue, lower costs, and turn shipping problems into customer loyalty.
Fraud Prevention in Practice
Explore insights, strategies, and real-world stories on how SHIPAID’s fraud analysis and chargeback defense help businesses cut losses, protect revenue, and grow with confidence.
Fraud Prevention FAQs
Fraud Prevention FAQs
Still cannot find an answer to your specific question?
Connect with Us or Visit the FAQ Page.
ShipAid leverages advanced analytics and seamless integration with your payment systems to monitor transactions for suspicious activity. Our platform automates the dispute resolution process, gathering necessary evidence to defend your business against unjustified chargebacks and claims without requiring manual intervention.
We primarily combat "friendly fraud" (where customers dispute valid charges), which accounts for nearly 79% of all chargebacks. ShipAid also helps you manage and win disputes related to "true fraud" (stolen credit cards) and claims of "item not received" by providing undeniable proof of delivery.
ShipAid automates the entire dispute process by instantly compiling and submitting the required evidence - such as tracking numbers, delivery confirmation, and order details - on your behalf. This proactive defense significantly increases your win rate against invalid disputes and recovers lost revenue.
No. ShipAid is built for performance and integrates seamlessly into your store without adding friction to the checkout experience. It operates efficiently in the background, ensuring your conversion rates remain high while your business stays protected.
Yes. ShipAid integrates directly with Shopify and works harmoniously with your existing tech stack, including major carriers (UPS, FedEx, USPS), payment gateways, and other apps like Rebuy and Recharge.
You save money in two ways: first, by recovering revenue that would otherwise be lost to chargebacks (which can often cost 2-3x the order value in fees); and second, by retaining the shipping guarantee revenue that offsets the cost of any legitimate reshipments.
No, ShipAid is designed for brands of all sizes. We offer plans that start for free for smaller merchants (up to 200 orders/month), giving startups and growing businesses access to the same enterprise-level protection and automation tools.
Protect Your Business: Learn How With SHIPAID
Complete our quick survey to share your business needs, and we’ll book a call to show you how SHIPAID protects your revenue with smart fraud prevention and chargeback defense.
