How SHIPAID Sweetens Shipping for Galactic Snacks

Galactic Snacks used SHIPAID’s brand-led Shipping Guarantee to turn delivery protection into a profitable, trust-building experience. With nearly 80 percent customer adoption, zero delivery issues, and over $5.8K in incremental revenue in just 90 days, the brand scaled confidently while keeping full control of the post-purchase experience and eliminating operational drag.

Client: Galactic Snacks

Website: https://buysnacksonline.com/

Shipping Guarantee became revenue

$5.8K revenue, 78.9% opt-in

Zero delivery issues

0.00% issues, zero claims

Operational efficiency, no burden

37 automated order edits

Overview

Galactic Snacks, a fast-growing online retailer of exotic and hard-to-find snacks, needed a way to reinforce customer confidence around delivery timing and condition for time-sensitive products. By partnering with SHIPAID, the brand implemented a brand-led Shipping Guarantee, allowing Galactic Snacks to stand behind every order, protect deliveries from loss or damage, and deliver a trust-first post-purchase experience at scale.

The Challenge

Time-Sensitive Shipping Risk: Snack products required reliable delivery timing to prevent damage or spoilage and protect customer satisfaction
Customer Trust at Checkout: Shoppers needed confidence that niche and high-demand orders would arrive safely, especially as order volume increased
Operational Scale Pressure: Growing order volume made manual issue handling and support-intensive workflows unsustainable without sacrificing speed or experience

The ShipAid Solution

[A]

SHIPAID enabled Galactic Snacks to Guarantee deliveries under their own brand, turning shipping protection into a controlled revenue stream. In the last 90 days, the guarantee generated $5,824.73 in revenue with 78.9% customer opt-in, protecting 3,269 of 4,144 orders while retaining full ownership of the customer experience.

[B]

SHIPAID’s branded self-service portal allowed customers to resolve delivery needs without contacting support, triggering 37 automated order edits. Across 4,144 total orders, Galactic Snacks maintained a 0.00% issue rate, eliminating support queues and operational drag during growth.

[C]

With SHIPAID, Galactic Snacks stayed fully in control of post-purchase outcomes. The brand recorded zero claims, zero denials, and no backlog, with $0.00 in issue costs, resulting in $5,824.73 in net margin and infinite revenue-to-cost coverage, proving the model scales profitably without added complexity.

Positive Impact

SHIPAID helped Galactic Snacks turn shipping protection into a measurable growth lever. In the last 90 days, the brand generated $5,824.73 in Shipping Guarantee revenue with a 78.9% customer opt-in rate, Guaranteeing 3,269 orders without a single delivery issue. With zero claims, zero denials, and no operational backlog, Galactic Snacks maintained a frictionless post-purchase experience while retaining 100% net margin on guarantee revenue. The result was higher customer confidence at checkout, reduced operational load, and a scalable, brand-owned delivery promise that supported continued growth.

Jesse Erhartic

Owner of Galactic Snacks

As the founder of Galactic Snacks, I run a fast-growing eCommerce brand focused on hard-to-find and nostalgic snacks. I manage sourcing, operations, marketing, and customer experience end to end to deliver a seamless shopping experience nationwide.

https://buysnacksonline.com/