Built for Performance and Recovery

Whether it’s bulky equipment, high-value devices, or precision recovery tools, SHIPAID ensures every order is protected, every issue is resolved instantly, and every customer experience stays on track.

Explore how SHIPAID helps health and fitness brands protect every order

Whether it’s bulky fitness equipment, high-value health devices, or precision recovery tools, SHIPAID ensures every order is protected, every issue is resolved instantly, and every customer stays on track with their routine.

Fitness Equipment

Bulky, high-value shipments with high damage risk. Delays or issues can disrupt routines and lead to costly reships.SHIPAID helps you resolve issues instantly, reduce reship costs, and keep customers on track.

Health Devices

Precision products with high expectations. Delivery issues can impact performance, trust, and returns. SHIPAID helps you fix issues in real time, protect high-value orders, and maintain customer confidence.

Red Light Therapy

Fragile, high-ticket devices that require careful handling. Damage or delays can quickly erode customer confidence.SHIPAID helps you ensure safe delivery, resolve issues instantly, and protect your margins.

Recovery Tools

Routine-driven products where timing matters. Delays or issues can break consistency and impact retention. SHIPAID helps you keep orders moving, resolve issues fast, and maintain customer satisfaction.

Built for the Fitness Experience

Ready for Every Routine

TRAINING READY

Fitness Equipment

Keep large, high-value shipments on track and avoid damage or delays with instant issue resolution.

  • Reduce costly reships on bulky items
  • Prevent damage-related refunds
  • Keep customers progressing without interruption
Delivery Guaranteed

Health Devices

Keep sensitive, high-value devices delivered reliably and avoid performance concerns with instant resolution.

  • Reduce losses on high-ticket orders
  • Prevent returns from delivery issues
  • Maintain customer trust and accuracy
RECOVERY Covered

Red Light Therapy

Keep specialized, fragile devices protected and delivered on time with instant issue resolution.

  • Reduce damage and replacement costs
  • Protect delicate components in transit
  • Maintain product performance and trust
Recoery Covered

Recovery Tools

Keep recovery products moving and avoid delays that impact routines with instant resolution.

  • Reduce churn from delayed orders
  • Keep customers on their routine
  • Improve post-purchase satisfaction

Keep Performance On Track.

Protect Margins.

Traditional insurance removes you from the customer experience and slows you down. For health and fitness brands across equipment, devices, and recovery tools, that means damaged shipments, delays, and disrupted routines. SHIPAID lets you resolve issues instantly, prevent fraud, and protect every order so you can scale with confidence without relying on slow carrier claims.

Book a call

Lower Shipping Costs

Faster shipping drives conversions and reduces risk. SHIPAID’s collective buying power unlocks better carrier rates so you can deliver quicker, improve reliability, and offset the cost of protection.

Full Merchant Control

Stay in control. Reship immediately when it makes sense, refund instantly when it doesn’t, or deny claims in seconds from one centralized dashboard.

1-Minute Self-Service

When orders go wrong, customers don’t want support tickets. Deliver an instant, frictionless resolution experience that bypasses your inbox entirely.

Coverage That Keeps You Profitable.

Traditional insurance is a sunk cost that adds friction when timing, fit, and delivery experience matter most. SHIPAID’s brand-owned guarantee turns shipping risk into a predictable, margin-protecting revenue stream.

+ 35 %

average increase in conversion rate

+ 25 %

higher repeat purchase rate after instant issue resolution

- 40 %

reduction in shipping-related support tickets

Fast, branded issue resolution turns shipping problems into measurable gains in retention and customer lifetime value.

Answers for Scale

How SHIPAID integrates into your workflow, protects your margins, and keeps you in control when shipments fail.

PRODUCTS — [H]
Metallic tree sculpture on a blue background
Shipping protection Shopify through Fraud Prevention
Collage of hands holding a package, a clipboard with a form, and a pen against a blue background.
Shopify branded shipping guarantee
Butler holding a tray with five stars on a blue background

How does the self-funding guarantee model work?

Customers opt into the Shipping Guarantee at checkout, offsetting and often exceeding reship and refund costs to turn losses into margin.

How do you handle fraud and repeat abuse?

ShipAid flags suspicious claims in real time, letting you approve valid issues and block fraud while protecting margins.

Do I lose control over reships and refunds?

ShipAid keeps you in control, letting your team review and resolve claims instantly from one dashboard.

Is it hard to integrate with my current fulfillment?

ShipAid integrates directly with Shopify, fitting into your existing workflows with a seamless, on-brand self-service resolution experience.

Why is this better than standard carrier insurance?

Carrier claims are slow and often denied, while ShipAid lets you resolve issues instantly and deliver the accountability customers expect.

How Every Brand Turns Shipping Issues Into Growth

Don’t absorb losses or frustrate customers, deliver fast, on-brand resolutions that drive revenue, retention, and trust across every order.

“SHIPAID has proven to be a win-win for our customers and our business. We are able to offer a shipping guarantee that is fully funded by the revenue it generates. The team has been incredibly supportive and flexible, and the system works exactly the way we need it to.”

—
Galactic Snacks Team

“Our company has had such a wonderful experience with SHIPAID. It is easy to use, and the support has been incredibly responsive. It has made package protection a friendly and efficient experience for our customers.”

— April, Sales & Marketing, Erica’s ATA

“SHIPAID literally helped us stay in business. It took that layer of stress off. My business isn’t going to go under because one shipment didn’t make it.”

—
Sena Wheeler, Founder, Sena Sea

“With SHIPAID, the system is very simple. I just say no problem, reship immediately, and customers think we have amazing service.”

— Sena Wheeler, Founder, Sena Sea

“It works on paper and in practice. That is rare in CX tools.”

—  Sarah Hart, Founder, Louise

“The one time in three years a shipment was misdirected, I got a replacement the next day. Immediate correction is super service.”

— Sena Sea Customer Review

“I recommend SHIPAID because the shipping guarantee protects the customer experience and the business.”

—  Sarah Hart, Founder, Louise

“I can look at the dashboard and see we have many times more coming in from SHIPAID than what we’re spending. That gives me confidence. We can scale.”

— Sena Wheeler, Founder, Sena Sea

“People’s response is, wow, I’m going to be a customer for life.”

— Sena Wheeler, Founder, Sena Sea

“SHIPAID is probably my favorite tech stack right now. It’s so easy to get information and get feedback.”

— Brittany Adams, Head of Customer Experience, Nori

“For the brands I support, a shipping guarantee is about accountability and follow-through.”

—  Sarah Hart, Founder, Louise

“When shipping goes wrong, a clear guarantee gives brands a way to respond with confidence.”

—  Sarah Hart, Founder, Louise

“The app is great and seamless, and the team behind it is super supportive. Having your own managed Shipping Guarantee is the best way to go because you stay in charge of customer service. I highly recommend it.”

— Dominic, Founder, Subminimal

“During Q4, SHIPAID allowed our brands to move fast on reships and resolutions without destroying margins.”

—  Sarah Hart, Founder, Louise

What our clients say
Nootropic Energy Drinks
What our clients say
Women’s Razor Brand
What our clients say
DTC Marketplace
What our clients say
Sarah Hart - Hire Louise
What our clients say
ARKA
What our clients say
Sena Sea
What our clients say
Moast
Three circular product images arranged in a triangular formation.
5/5 Stars
5.0 Shopify App Rating

Get Your Free Shipping Audit

Smarter operations aren’t about spending more. They’re about protecting revenue and controlling the customer experience. See how we can help by filling out this quick form.

Email Us
support@shipaid.com
FAQ

Got Questions? We Have Answers

1
1
2
2
3
3
4
4
5
5
Demo

Tell us about your business

Business Details

Industry

Business Details

e-Commerce Platform

Shipping Profile

Pick what's most relevant to you

Feature Interests

Lower your shipping costs

Shipping guarantee

Fraud tool

Social & environmental impact initiatives

Product returns

24/7 support

Extra Note

Anything else we should know?

Two animated characters flying in the sky with a blue landscape below.
SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-SHIPAID®-