How to Get Rid of Shipping Calculated at Checkout on Shopify

Table of Contents

1. Why Remove "Shipping Calculated at Checkout"?
2. Steps to Remove or Modify the Text
3. Addressing Common Challenges
4. Benefits of a Streamlined Checkout Process
5. The Role of Shipping Protection in Customer Trust
6. FAQs
7. Conclusion

The online shopping experience can sometimes feel like traversing a maze filled with unexpected twists and turns. According to the Baymard Institute, unexpected costs at checkout are the number one reason for cart abandonment. If your customers are encountering an unwanted "Shipping calculated at checkout" message, it can lead to frustration and lost sales. This blog aims to provide you with the necessary steps to remove or modify this phrase within your Shopify store, ultimately enhancing the customer experience and increasing your conversion rates.

At ShipAid, we understand that every detail matters when it comes to building trust with your customers. Reliable shipping and clear communication about costs are foundational to that trust. By removing the "Shipping calculated at checkout" message, you can create a more transparent and seamless shopping experience. In this post, we’ll cover the reasons why you might want to remove this text, the potential repercussions of not doing so, and step-by-step instructions on how to achieve it.

Why Remove "Shipping Calculated at Checkout"?

When customers see “Shipping calculated at checkout,” it can introduce uncertainty. Here are a few reasons why you might want to eliminate this message:

1. Enhancing Customer Experience

By removing this phrase, you minimize confusion and provide a cleaner, more straightforward checkout process. This change can reduce cart abandonment rates and improve overall customer satisfaction.

2. Promoting Transparency

If you’re offering free shipping or flat-rate shipping options, showing that shipping costs are not dynamically calculated can reassure customers. They will know upfront what they owe, fostering a sense of trust.

3. Boosting Conversion Rates

A streamlined checkout process correlates directly with higher conversion rates. If your customers feel confident about what they will pay, they are more likely to complete their purchases.

4. Customizing the Shopping Experience

Removing this text allows you to customize your store’s language to better align with your brand voice. You can enhance the shopping journey by replacing it with a more engaging message.

Steps to Remove or Modify the Text

Let’s dive into the practical steps for getting rid of "Shipping calculated at checkout" on your Shopify store. We’ll provide you with a thorough guide that is easy to follow, regardless of your technical expertise.

Step 1: Access Your Shopify Theme Settings

1. Log into your Shopify admin panel.
2. Navigate to Online Store > Themes.
3. Find your current theme and click on Actions > Edit languages.

Step 2: Locate the Text to Edit

1. In the Edit Languages section, there is a search bar. Type "Shipping calculated at checkout" into the search bar.
2. This will bring up all instances of that phrase within your theme.

Step 3: Edit or Remove the Text

1. You can either delete the text entirely or replace it with a custom message that suits your brand. For example, you might want to change it to “Shipping is included in your checkout price!” to reinforce transparency.
2. After making the changes, scroll down and ensure that you save your modifications.

Step 4: Check Your Theme Code (if Necessary)

Sometimes, the phrase might be embedded in the code itself. If you can’t find it in the language settings, you may need to edit the code.

1. Go back to Online Store > Themes.
2. Click on Actions > Edit code.
3. In the Sections folder, look for main-product.liquid or product-template.liquid.
4. Use CTRL + F to search for the phrase "Shipping calculated at checkout".
5. If found, you can comment it out or delete it altogether.

Step 5: Save Changes and Verify

Make sure to save your changes. Go to your store’s checkout page and add a product to ensure that the "Shipping calculated at checkout" message is no longer displayed. If it still appears, you may need to revisit your code or check your theme settings again.

Addressing Common Challenges

Removing this phrase may seem simple, but there can be challenges along the way. Here are a few common issues and how to tackle them:

Unexpected Errors

If you encounter errors when trying to save changes in your theme code, it could be due to syntax issues. Double-check your edits for any missed characters or incorrect formatting.

Difficulty Finding the Text

If you can’t locate the phrase after searching, it may be due to your theme’s specific layout. In such cases, consult Shopify’s support documentation or community forums for guidance tailored to your theme.

Testing Your Changes

After making modifications, thoroughly test your checkout process. Add various products to your cart and simulate the checkout process to ensure everything functions smoothly.

Benefits of a Streamlined Checkout Process

Removing the "Shipping calculated at checkout" message can lead to numerous benefits:

• Increased Customer Trust: Customers appreciate clarity. When they see straightforward shipping policies, they are more likely to trust your brand.
• Reduced Cart Abandonment: A simpler checkout process means fewer distractions and obstacles, leading to more completed purchases.
• Enhanced Brand Loyalty: Customers who have a positive shopping experience are more likely to return for future purchases.

The Role of Shipping Protection in Customer Trust

At ShipAid, we believe that alongside a clear checkout process, robust shipping protection is critical to customer satisfaction. Our mission is to empower ecommerce merchants by ensuring that every package is protected and every order is a revenue opportunity.

With our innovative tools, including a Delivery Guarantee and an intuitive Resolution Portal, we can help you safeguard shipments and convert potential losses into profits.

If you want to see how our shipping protection works in real-time, we invite you to explore our interactive demo here.

FAQs

What if I want to keep the shipping calculated feature but modify the text?

You can absolutely change the wording to something more aligned with your brand voice. Follow the same steps outlined above, but instead of deleting the text, replace it with your preferred message.

Will removing this text affect my shipping settings?

Removing the phrase does not impact the actual shipping settings in your Shopify store. However, if you’re offering free shipping or flat rates, be sure to adjust your shipping settings accordingly to reflect this.

Can I get help if I'm stuck?

Yes! Shopify has extensive documentation and community forums. If you're still having trouble, consider reaching out to Shopify support or consulting a developer for assistance.

How does shipping protection help my business?

Shipping protection not only safeguards your packages but also enhances customer trust. When customers know their purchases are protected, they are more likely to complete transactions and return for future purchases.

How can I learn more about ShipAid?

We encourage you to explore our offerings further and see how our solutions can streamline your shipping processes. You can learn more about our services and install our free app here.

Conclusion

In today’s competitive ecommerce landscape, every detail counts. Removing the "Shipping calculated at checkout" message can significantly enhance your customers’ shopping experience, boosting trust and conversion rates. By following our straightforward steps, you can create a more transparent and engaging checkout process for your customers.

At ShipAid, we are committed to empowering ecommerce merchants by ensuring reliable delivery and protecting every package. We invite you to join us in building a transparent, trustworthy shopping experience. Together, we can turn every order into a revenue opportunity while fostering customer loyalty. Don’t forget to check out our interactive demo to see how we can further enhance your shipping protection strategy!