How to Remove Shipping Calculated at Checkout in Shopify

Have you ever been frustrated by the string of unexpected fees that greet customers at checkout? The “Shipping calculated at checkout” message can be a roadblock for many online shoppers, leading to cart abandonment and lost sales. According to the Baymard Institute, unexpected costs at checkout are the leading cause of cart abandonment, which can be detrimental to any ecommerce business.

In this blog post, we’ll walk you through the process of removing this message from your Shopify store, helping you create a smoother, more transparent shopping experience for your customers. We’ll explore the reasons you might want to remove it, the steps to do so, and how this simple change can bolster your customer trust and, ultimately, your revenue.

At ShipAid, we understand that every package matters, and so does every part of the customer journey, from browsing to checkout. Our mission is to ensure that ecommerce merchants have the tools to protect their shipments and convert potential losses into profits. By eliminating potential barriers at checkout, we’re empowering you to enhance customer satisfaction and drive business growth.

Let’s dive into the specifics of how to remove “Shipping calculated at checkout” in Shopify, while also discussing the broader implications for your ecommerce operations.

Why Remove “Shipping Calculated at Checkout”?

1. Create a Seamless Shopping Experience

When customers see a clear and concise checkout process, they’re more likely to complete their purchase. Removing the “Shipping calculated at checkout” message contributes to that seamless experience. It eliminates confusion, especially for customers expecting free shipping, and presents a cleaner interface.

2. Lower Cart Abandonment Rates

As mentioned earlier, unexpected costs are a significant factor driving cart abandonment. By offering predictable shipping options—like flat-rate or free shipping—you can reduce the chances of customers getting surprised at checkout. A smoother process translates into higher conversion rates and fewer abandoned carts.

3. Enhance Customer Trust

Transparency is key in building trust. When customers know exactly what they will pay in shipping from the start, they are more likely to feel comfortable completing their transaction with you. This trust can lead to repeat business, which is crucial for long-term ecommerce success.

4. Experiment with Shipping Strategies

Removing the “Shipping calculated at checkout” message allows you to implement alternative shipping strategies, such as flat-rate or free shipping. This flexibility can enhance your marketing efforts and attract more customers.

5. Streamlined Checkout Process

A clean checkout process not only looks better but also functions better. By removing unnecessary text, you can help guide customers’ attention to the important aspects of their purchase, making the checkout experience more efficient.

Steps to Remove “Shipping Calculated at Checkout” in Shopify

Now that we’ve established the benefits of removing this message, let’s explore the exact steps you need to follow to make this change in your Shopify store.

Step 1: Access Your Theme Editor

1. Log into your Shopify admin panel.
2. Navigate to Online Store > Themes.
3. Click on the Actions dropdown next to your current theme and select Edit Code.

Step 2: Locate the Relevant File

Depending on the theme you’re using, the process may vary slightly. For the popular Dawn theme, or other similar themes, follow these steps:

1. In the left sidebar, look for the Sections folder.
2. Open main-product.liquid or featured-product.liquid, depending on where you want to make the change.

Step 3: Search for the Shipping Message

1. Use CTRL + F (or Command + F on Mac) to search for the phrase: {{ 'products.product.shipping_policy_html' | t: link: shop.shipping_policy.url }}.
2. This line is responsible for displaying the “Shipping calculated at checkout” message.

Step 4: Remove or Comment Out the Code

1. To remove the message, delete the line of code you found. Alternatively, you can comment it out by wrapping it in comment tags like this:

   {% comment %}
   {{ 'products.product.shipping_policy_html' | t: link: shop.shipping_policy.url }}
   {% endcomment %}
   

Step 5: Save Your Changes

1. After making the change, don’t forget to click the Save button in the top right corner of the editor.

Step 6: Verify Your Changes

1. Open your store in an incognito window and add a product to your cart.
2. Navigate to the cart page to confirm that the “Shipping calculated at checkout” message no longer appears.

Additional Considerations

Update Shipping Settings

After removing the message, it’s crucial to ensure that your shipping settings align with the changes you’ve made. If you’re offering free shipping or flat-rate shipping, make sure to adjust your shipping profiles accordingly. Here’s how:

1. Go to Settings in your Shopify admin panel.
2. Select Shipping and Delivery.
3. Click on Manage Rates for the relevant shipping profile and adjust your settings to reflect your new shipping strategy.

Monitor Customer Feedback

Once you’ve made these changes, keep an eye on customer feedback and cart abandonment rates. Use analytics tools to track any changes in conversion rates after implementing this adjustment. This data can provide insights into how well the removal of the message impacts your sales.

The Impact of Shipping Protection on Customer Trust

At ShipAid, we believe in the power of robust shipping protection as a cornerstone of customer satisfaction. By ensuring that every package is protected, we help you build trust with your customers. When they know that their orders are safeguarded, it enhances their overall shopping experience.

Our Delivery Guarantee model offers an innovative way to turn potential losses from lost or damaged packages into revenue opportunities. By integrating our protection solutions, you not only protect your shipments but also foster customer loyalty and repeat purchases.

Real-World Example: A Case Study

Consider a merchant who decided to remove the “Shipping calculated at checkout” message while simultaneously implementing a flat-rate shipping strategy. This merchant reported a 30% decrease in cart abandonment rates and a noticeable increase in customer satisfaction. By simplifying the checkout process and removing barriers, they could focus on providing a better shopping experience.

Conclusion

Removing the “Shipping calculated at checkout” message from your Shopify store is a simple yet powerful step towards enhancing your customer’s shopping experience. The benefits of this change—lower cart abandonment rates, increased trust, and the ability to experiment with shipping strategies—are significant.

As you embark on this journey of optimizing your checkout process, remember that every detail counts. Each small change can have a considerable impact on your overall sales and customer satisfaction.

If you’re ready to take your shipping protection to the next level, we encourage you to explore our interactive demo to see how ShipAid can safeguard your shipments while enhancing customer trust. Check out our free-to-install app on Shopify here and start transforming your ecommerce experience today.

FAQ

How do I remove “Shipping calculated at checkout” from Shopify?

To remove the “Shipping calculated at checkout” message, access your theme editor, locate the relevant liquid file (like main-product.liquid), find the code for the shipping message, and delete or comment it out. Save your changes and verify your cart to ensure it’s gone.

What are the benefits of removing this message?

Removing the message can lower cart abandonment rates, create a more seamless shopping experience, enhance customer trust, and allow for experimentation with alternative shipping strategies.

Do I need to adjust my shipping settings after removing the message?

Yes, it’s important to ensure that your shipping settings reflect any changes you’ve made, especially if you’re offering flat-rate or free shipping.

Can removing this message really increase my conversion rates?

Yes, many merchants report that simplifying the checkout process and removing unexpected fees can lead to higher conversion rates and improved customer satisfaction.

How does ShipAid help with shipping protection?

At ShipAid, we provide innovative tools to protect your shipments and turn potential losses into profits, ensuring that every package matters in your business. Explore our solutions to enhance your ecommerce operations today!