Shopify Guides

How to Remove Shop Pay from Your Shopify Product Page Effectively

September 25, 2025
How to Remove Shop Pay from Your Shopify Product Page Effectively

Table of Contents

  1. Introduction
  2. Understanding Shop Pay
  3. How to Remove Shop Pay from Your Shopify Product Page
  4. Addressing Common Concerns
  5. Exploring Alternatives to Shop Pay
  6. Best Practices for Payment Options on Shopify
  7. Conclusion
  8. FAQ

Introduction

Is your Shopify product page cluttered with options that don't align with your brand's vision? You're not alone! Many Shopify merchants are discovering that while payment options like Shop Pay are designed to enhance the consumer experience, they may not resonate well with their specific customer base. In fact, almost 80% of shoppers abandon their carts due to complicated checkout processes and overwhelming payment methods, highlighting the importance of presenting the right options cleanly and clearly.

As ecommerce continues to evolve, we recognize that every aspect of your online store should reflect your brand and resonate with your audience—especially the payment methods you offer. This blog post aims to provide you with an in-depth, step-by-step guide on how to remove Shop Pay from your Shopify product page while ensuring it remains available at checkout. We believe that informed decisions can significantly impact customer satisfaction and ultimately drive revenue.

By the end of this article, you'll be equipped with a comprehensive understanding of how to tailor your Shopify payment experience to better suit your unique ecommerce goals. We will walk through:

  • An overview of what Shop Pay is and what implications removing it may have
  • Detailed instructions on how to remove Shop Pay from your product page
  • Guidance on addressing common queries and concerns
  • Alternatives to Shop Pay you might consider
  • Best practices for enhancing your payment options

Let’s dive in and empower you to optimize your Shopify store for improved performance and customer satisfaction!

Understanding Shop Pay

What is Shop Pay?

Shop Pay is Shopify’s accelerated checkout solution designed to streamline the buying process. By allowing customers to securely save their payment information, it significantly enhances the speed and convenience of later transactions. For repeat customers, this can mean a smoother checkout experience where they can complete purchases quickly with a few clicks.

However, while Shop Pay offers various advantages, its visibility on your product pages may not always align with your brand image or business model. The presence of such features can even create confusion for customers who may not be familiar with them.

Why Remove Shop Pay?

Several reasons may guide your decision to remove Shop Pay from your Shopify product page:

  • Branding Concerns: You might feel that the Shop Pay aesthetic does not match your overall store design, which can detract from brand identity.
  • Customer Preferences: If your target audience is more inclined towards alternative payment methods, highlighting those options could enhance their buying experience.
  • Reducing Clutter: A clean, well-organized product page can create a more user-friendly experience by eliminating distractions.
  • Control Over Payments: By focusing on specific payment methods that align with your offerings, you give yourself greater control over the customer checkout journey.

Understanding your customers and creating a tailored experience for their needs can ultimately lead to better retention and conversion rates.

How to Remove Shop Pay from Your Shopify Product Page

If you've determined that removing Shop Pay is the best course of action for your business, don’t worry. The process is straightforward. Here’s how to do it step by step:

Step 1: Access Your Shopify Admin Panel

  1. Log into Your Shopify Store: Enter your credentials and access your admin dashboard.
  2. Navigate to Online Store: Click on "Online Store" from the left-hand menu to view your themes.

Step 2: Editing the Theme Code

  1. Click on Themes: Under the "Online Store" section, select "Themes."
  2. Choose Customize: Locate the theme you want to edit and click on "Customize."
  3. Edit Code: From the theme's customization page, find "Actions" and select "Edit Code."

Step 3: Locate the Right File

  1. Find theme.liquid: In the list of theme files, locate theme.liquid. This core structure file contains vital parts of your theme code.
  2. Open the file: Click on theme.liquid to open it for editing.

Step 4: Removing Shop Pay Code

  1. Search for Shop Pay Code: Use the search function (Ctrl + F or Command + F) and enter "Shop Pay" to identify any related code snippets.
  2. Remove or Comment Out the Code: Depending on how Shop Pay is integrated, you may need to either delete or comment out the appropriate code block. Look for a structure similar to:
    <div class="shop-pay">
        <!-- Shop Pay Code -->
    </div>
    
    You can either remove this entirely or comment it out like this:
    {% comment %}
    <div class="shop-pay">
        <!-- Shop Pay Code -->
    </div>
    {% endcomment %}
    
  3. Save Changes: After making the edits, ensure that you save the changes.

Step 5: Verify the Changes

  1. Preview Your Store: Once saved, preview your store to confirm that the Shop Pay option has been removed from your product pages.
  2. Check Functionality: Make sure that Shop Pay is still listed as an option at checkout for customers who may want to use it.

By following these steps, you should now have successfully removed Shop Pay from your product pages while keeping it as a payment option at checkout.

Addressing Common Concerns

Removing Shop Pay from your product page may bring forth various concerns. Let’s address some of the most common ones:

Will Removing Shop Pay Affect My Store’s Conversion Rates?

This is a valid concern. Shop Pay can offer a convenience that enhances the checkout experience, particularly for repeat customers. After removing it, it’s advisable to monitor your conversion rates closely. If you notice a decline, consider re-evaluating the decision and discussing alternative strategies to reintroduce convenience.

What Happens to Customer Data Saved Through Shop Pay?

Rest assured, removing Shop Pay from your product pages does not delete any previously saved customer data. Customers will continue to access their saved information during the checkout process; the feature will simply be less visible on product pages.

Can I Remove Shop Pay from Specific Products Only?

Absolutely! You can customize your code to remove Shop Pay from specific product templates. You would need to identify the product template files in your theme and apply similar code adjustments as outlined above, ensuring that only selected products are impacted.

Exploring Alternatives to Shop Pay

If you're opting to remove Shop Pay, you should also consider which alternatives to promote. Here are some payment methods worth highlighting:

  • AfterPay: A popular choice allowing customers to make purchases and pay over time, enhancing customer satisfaction and potentially boosting sales.
  • PayPal: Recognized globally and trusted by many consumers, PayPal can improve conversion rates and facilitate easier transactions.
  • Apple Pay and Google Pay: Mobile payment solutions that offer customers quick and secure transactions, especially beneficial for users on their smartphones.

By promoting these alternatives on your product pages, you can improve the shopping experience while staying in tune with customer preferences.

Best Practices for Payment Options on Shopify

To enhance the overall payment experience, consider implementing these best practices:

Keep Payment Options Visible

Ensure customers can clearly see all available payment methods at checkout. Transparency in payment options can help reduce cart abandonment.

Offer Multiple Payment Methods

Providing a variety of payment methods allows you to cater to diverse customer preferences and can broaden your market reach.

Simplify the Checkout Process

Reducing the number of required steps at checkout will enhance user experience. Consider streamlining your checkout process to encourage more customers to complete their purchases.

Test Different Configurations

Utilize A/B testing to evaluate different payment configurations. By analyzing how these variations impact conversion rates, you can inform data-driven decisions.

Conclusion

In summary, removing Shop Pay from your Shopify product page can significantly enhance your store's presentation and align payment options with your customer preferences. We’ve covered the steps necessary to ensure a seamless removal while retaining the functionality at checkout. Additionally, we’ve addressed some common concerns and discussed alternatives that could better suit your ecommerce strategy.

At ShipAid, we understand that creating a streamlined shopping experience is crucial for your store's success. If you’re looking to boost customer trust and satisfaction throughout the purchasing journey, consider our innovative shipping protection solutions, which provide peace of mind and help transform lost packages into profit opportunities.

Ready to take your store to the next level? Explore our interactive demo today and discover how our solutions can empower your ecommerce business.

FAQ

Can I remove Shop Pay without affecting other payment options?

Yes, you can remove Shop Pay from your product page without impacting its availability at checkout. The functionality remains intact for customers who wish to use it.

What if I want to remove Shop Pay from only certain products?

You can customize the code to specifically remove Shop Pay from designated product templates, allowing greater control over your payment options.

Will removing Shop Pay impact my customer’s saved payment information?

No, removing Shop Pay from your product page will not affect any saved customer data. They will still be able to use their saved information during checkout.

How can I determine if removing Shop Pay is beneficial for my store?

Monitoring your conversion rates before and after making the change is critical. Employing A/B testing can further help assess customer preferences effectively.

We hope this extensive guide proves helpful in managing your Shopify payment options. If you have more questions or require additional assistance, feel free to reach out!


Participation is optional and ShipAid is not insurance. It does not provide indemnification for loss, damage, or liability. Instead, it allows brands to offer a free replacement if an item is not delivered or arrives in unsatisfactory condition. ShipAid does not sell or ship products, but provides tools for brands to manage replacements. All resolution decisions are made by the brand and may require proof of damage or non-delivery or other information

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