How to Find Tracking Number on Shopify: A Comprehensive Guide for Merchants

Introduction

In the world of e-commerce, the ability to track orders is crucial for maintaining customer trust and satisfaction. Did you know that nearly 90% of consumers want to track their shipments in real-time? This statistic underscores the importance of tracking information in the online shopping experience. However, many merchants, especially those new to Shopify, often find themselves asking, “How do I find the tracking number on Shopify?”

Understanding how to find and manage tracking numbers is essential for any Shopify merchant. Not only does it help in providing a seamless experience for your customers, but it also plays a significant role in maintaining transparency and enhancing trust in your brand. In this blog post, we will delve into the steps to find tracking numbers on Shopify, how to add them, and the benefits of integrating effective tracking solutions into your e-commerce operations.

By the end of this post, you will have a thorough understanding of how to navigate the Shopify admin to locate tracking numbers, add them to orders, and leverage this information to improve your customer service. Additionally, we will touch upon how ShipAid’s innovative shipping protection solutions can enhance this process, ensuring that every package is safeguarded, thus creating a direct revenue opportunity through our Delivery Guarantee model.

Let’s explore the essential steps and best practices for managing tracking numbers on Shopify.

Understanding the Basics of Order Fulfillment in Shopify

Before we dive into the specifics of finding tracking numbers, it’s important to understand the context of order fulfillment within the Shopify platform. When a customer places an order, the fulfillment process begins. This involves packaging the items, creating shipping labels, and sending the order out for delivery. During this process, tracking numbers are generated by shipping carriers, allowing both merchants and customers to monitor the package’s journey.

The Importance of Tracking Numbers

Tracking numbers serve several vital functions:

1. Transparency: They provide customers with real-time updates on their order status, enhancing their shopping experience.
2. Trust: Customers are more likely to trust a merchant that offers tracking information, leading to higher customer retention rates.
3. Resolution: In case of delivery issues, having a tracking number allows customers and merchants to address problems quickly.

Setting Up Fulfillment in Shopify

To effectively manage tracking numbers, we must first ensure that the order fulfillment process is set up correctly in Shopify. This involves configuring shipping options, setting up shipping carriers, and understanding how to fulfill orders within the Shopify admin.

1. Accessing Shopify Admin: Log in to your Shopify admin panel.
2. Configuring Shipping Settings: Under ‘Settings’, navigate to ‘Shipping and delivery’ to set your shipping rates, zones, and carriers.
3. Fulfilling Orders: Learn how to fulfill orders from the ‘Orders’ section in your Shopify admin. This is where tracking numbers are generated and managed.

How to Find Tracking Numbers on Shopify

Now that we understand the importance of order fulfillment and tracking numbers, let’s dive into the detailed steps to find tracking numbers on Shopify.

Step-by-Step Process to Find Tracking Numbers

1. Log into Your Shopify Admin: Start by logging into your Shopify account and navigating to the admin dashboard.

2. Navigate to Orders: Click on the ‘Orders’ tab located in the left sidebar. This will show you a list of all orders placed in your store.

3. Select an Order: Find the specific order for which you want to retrieve the tracking number. You can use the search bar to enter the order number or customer name for quicker access.

4. View Order Details: Click on the order number to open the order details page. Here, you will see various sections, including ‘Items’, ‘Shipping Address’, and ‘Fulfillment Status’.

5. Find Tracking Information: In the ‘Fulfilled’ section of the order details, look for the tracking number. If the order has been fulfilled, the tracking number should be displayed here.

6. Click for More Details: If you want to see more details about the tracking number, click on it. This will provide additional information, including the shipping carrier and tracking status.

7. Add Tracking Number (if applicable): If you need to add a tracking number after fulfilling the order, locate the ‘Add tracking’ button in the Fulfilled section. Enter the tracking number and select the shipping carrier if necessary.

Example: Adding a Tracking Number Post-Fulfillment

Let’s say you fulfilled an order but forgot to add the tracking number. Here’s how you do it:

1. Follow the initial steps above to access the order in your Shopify admin.
2. In the ‘Fulfilled’ section, click on ‘Add tracking’.
3. Enter the tracking number provided by your shipping carrier.
4. Select the corresponding shipping carrier from the dropdown menu.
5. Save your changes to ensure the tracking information is updated.

By following these steps, you can ensure that your customers are well-informed about their orders, which significantly enhances their shopping experience.

Streamlining the Tracking Process with ShipAid

At ShipAid, we understand the challenges that come with managing tracking information. Our mission is to empower e-commerce merchants by providing innovative shipping protection solutions that enhance the post-purchase experience. Our tools not only help in tracking shipments but also in converting lost packages into revenue opportunities through our unique Delivery Guarantee model.

Benefits of Using ShipAid for Tracking

1. Real-Time Notifications: We provide real-time updates to both merchants and customers, ensuring everyone is informed throughout the shipping journey.
2. Intuitive Resolution Portal: Our Resolution Portal simplifies the process of addressing delivery issues, allowing you to focus on your business rather than logistics.
3. Enhanced Customer Trust: By safeguarding every shipment, we help you build trust with your customers, leading to increased loyalty and repeat purchases.

To see our solutions in action, we encourage you to explore our interactive demo and experience how our shipping protection works in real-time. Visit our demo page to learn more.

Handling Tracking Information Efficiently

In addition to finding tracking numbers, it’s crucial to manage this information effectively. Here are a few best practices to consider:

1. Automate Tracking Updates

Utilize tools that can automatically update tracking information in your Shopify store. This reduces the manual workload and ensures that your customers receive timely updates.

2. Communicate with Customers

Keep your customers informed by sending out tracking information as soon as their orders are fulfilled. This can be done through automated emails or SMS notifications.

3. Integrate with Shipping Carriers

Ensure that your Shopify store is integrated with your shipping carriers so that tracking numbers are automatically generated and updated. This integration minimizes errors and streamlines the fulfillment process.

4. Utilize Customer Support Tools

Incorporate customer support tools that allow customers to inquire about their tracking numbers and order status effortlessly. This can enhance customer satisfaction and reduce support inquiries.

The Impact of Effective Tracking on Customer Satisfaction

Effective tracking mechanisms can significantly impact customer satisfaction and retention. Studies show that customers who receive consistent updates about their orders are more likely to feel confident in their purchase decisions. Here’s how effective tracking can enhance satisfaction:

Greater Confidence in Purchases

When customers can track their orders in real time, it builds confidence in your brand. They feel secure knowing where their package is and when it will arrive.

Reduced Customer Inquiries

By providing tracking information upfront, you can reduce the number of inquiries your support team receives about order statuses. This allows your team to focus on more complex issues and improve overall efficiency.

Increased Customer Loyalty

Customers appreciate transparency and good communication. When they receive timely updates, they are more likely to return for future purchases, fostering loyalty to your brand.

Conclusion

In conclusion, knowing how to find tracking numbers on Shopify is essential for any e-commerce merchant looking to enhance customer satisfaction and trust. By following the steps outlined in this guide, you can efficiently manage tracking information and streamline your order fulfillment process.

Moreover, integrating ShipAid’s innovative shipping protection solutions can further enhance your tracking capabilities and ensure every package is safeguarded. Remember, every package matters, and robust shipping protection is key to customer satisfaction and business revenue.

We invite you to explore our free-to-install app and see how our shipping protection offerings can benefit your business. Start your journey with us today by visiting ShipAid on Shopify.

FAQ

What is a tracking number, and why is it important?

A tracking number is a unique identifier assigned by shipping carriers to track packages during transit. It is important because it provides transparency to customers about their order status, enhances trust, and allows for quick resolution of any delivery issues.

How can I add a tracking number to an order after fulfillment?

You can add a tracking number to a fulfilled order by navigating to the order in your Shopify admin, clicking on ‘Add tracking’ in the Fulfilled section, entering the tracking number, and selecting the appropriate shipping carrier.

How do I access the shipping carrier’s tracking page?

Once you have the tracking number, you can visit the shipping carrier’s website and enter the tracking number in their tracking tool. Alternatively, you can provide the tracking link directly to your customers for easy access.

Can ShipAid help with tracking numbers?

Yes! ShipAid offers innovative shipping protection solutions that enhance tracking capabilities, providing real-time updates and an intuitive Resolution Portal for effective order management.

How can I improve my order fulfillment process in Shopify?

Improving your order fulfillment process can be achieved by automating tracking updates, integrating with shipping carriers, communicating effectively with customers, and utilizing customer support tools. By doing so, you can enhance the overall shopping experience for your customers.